Technical Support
3 weeks ago
**_Responsibilities: _**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
- Proactively assist customers to avoid or reduce problem occurrence.
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
**_Education and Experience Required: _**
- Diploma or Bachelor's Degree
- 0-2 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
**_Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported - **JAPANESE**:
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience.
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