Troubleshooting Agent

Greetings!!! We are hiring for **Troubleshooting Agent (Community Manager) **role with leading MNC in **Kuala Lumpur, Malaysia.** **Job Description**: - Bilingual with excellent level on the market support language (Native) - Good command in English language - Relevant experience in website/online content creation/management - Exceptional analytical and...

**Responsibilities**: - Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales - Manage International Community in designated language, including: recruiting new experts, regularly - engaging with current experts, managing experts' statuses, share appropriate...

**About Oligo Business Services**: Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave...

ole Purpose: **Responsibilities**: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve...

Mid-Senior Level Customer Service RoleLeanis Solutions Sdn Bhd is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to merchants from various locations. Your duties will include responding to merchant inquiries, resolving...

**Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve complex...

**Role Purpose** - To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests. - Perform review on the reported issues and re-assigned them to correct support groups. - Follow up closely with user and Production support team or Development Team on the issue resolution. **Job...

Remote Support Agent Position AvailableLeanis Solutions Sdn Bhd is looking for a highly motivated and skilled Remote Support Agent to join our team. As a Remote Support Agent, you will be responsible for providing Level-1 support to merchants from UAE, Hong Kong, and Thailand. Your duties will include investigating and resolving transaction issues,...

Salary - 10k-11k Native Korean High-Level Role Description The Global Delivery Center (GDC) Agent is responsible for providing exceptional customer support to Cisco customers, partners, and internal requestors. This role will deliver high-value experiences through simplified, successful interactions using all expected to be knowledgeable across Cisco’s...

Are you passionate about delivering exceptional customer service and support?About This OpportunityThis is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are the same.Key ResponsibilitiesYou will be responsible for responding to customer inquiries and requests in a timely and professional manner.Perform customer KYC...

**Responsibilities**: **Role Summary** The incumbent is responsible to overall issues pertaining to operations / logistics. **Role Responsibilities** - Execute supply chain assistant functions to move products from suppliers to customers. - Review stock holding level and propose stock replenishment through standard form of matrix. - Monitor distribution...

Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. - Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification) - Focus on resolving customer issues, not closing cases; Solve the right...

**VA Global is hiring EV chargers 2.Lvl Technical Support Agents** **POSITION OVERVIEW** We are now looking for passionate 2. Lvl Technical Support Agents to join our global team. In this position you will be responsible for the operation of different electric car charger hardware by following standard pre-established procedures. You will be responsible...

**Vacancy: - Customer Service - Mandarin Speaker** Location: Kuala Lumpur( NU Tower 2 (KL Sentral), Malaysia Basic Salary starts at RM 4000 - 4200 (Slightly Negotiable) + Allowances English + Mandarin Language Operation Hours: 6am-6pm (9 Hour per shift) Day Shifts & Only Weekdays Mon -Friday Permanent Position and Insurance Coverage under AIA Specific...

Specific responsibilities: - Engage customer, understand their needs and translate this need to Cisco work required, and set proper expectations about delivery time - Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into Cisco work required (service identification) - Focus on resolving customer...

**Open for local Malaysian and expats residing in Malaysia** **Microsoft Intune Management** - Policy Deployment & Configuration Windows device management, deploying and fine-tuning policies across diverse devices to ensure smooth onboarding and consistent updates through Intune MDM Policies, SCCM Configurations and Active Directory Group Policies. -...

**About Us**: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three...

Location: KL Sentral, Kuala Lumpur - Shift: 9:00am to 18:00 pm (Monday to Friday) **Overview** So what will you be doing as a Technical Troubleshooting Agent? **Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer's accounts and provide additional clarifications as requested by customers -...

**Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up to date on new IT products and services. - Collaborate with other members of the IT team to resolve...

The Tier 1 Agent provides high touch support to Client Partners, ensuring they have a good experience in every transmission, to optimize their business opportunity and encourage them towards efficient use of partner tools and resources. - Further the goal is to support the Partner Managers to ensure that required processes for their partners are efficiently...