Customer Service Specialist

7 months ago


Kuala Lumpur, Malaysia Hays Malaysia Full time

【Job description】
- Actively handle customer consultation work, handle front-line upgrade work orders, and keep records;
- Analyze customer inquiries or complaints, determine the responsible department, and assign it to the relevant responsible department in a timely manner;
- Assist various departments to analyze and investigate the reasons for customer complaints, and propose solutions and suggestions;
- Responsible for feedbacking complaint handling opinions to customers, tracking the handling results, and doing a good job in customer return visits;
- Responsible for submitting customer feedback and follow-up results in the process of customer complaint handling to relevant departments;
- In the process of handling customer complaints, understand customers' satisfaction with products and services, and provide references for relevant departments;
- Complete other tasks assigned by the team leader.

【job requirements】
- Diploma/Bachelor degree, background in securities and call centre customer service is preferred;
- Fresh grad or with 1-2 years telephone customer service experience;
- English fluency standard, clear sound quality, have certain language expression ability; Mandarin language is an added advantage.
- Meticulous, patient, steady, down-to-earth work, with certain customer service knowledge and concepts;

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Where is your current location and how would you commute to work for KL based roles?
- Are you open to rotational shift?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (preferred)



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