Hybrid Cloud Operation Specialist

2 weeks ago

Sungai Besi, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Hybrid Cloud Operation Specialist (DBA & Middleware) is responsible to provide support for the overall Maxis infra operation. Requires deep technical knowledge and on Database technologies (Oracle, MySQL, SQL Server, PostgreSQL), Middleware (Redhat JBoss, Oracle Weblogic) and system integration areas.

Hybrid Cloud Operation Specialist (DBA & Middleware) must have good experience managing on Database & middleware technologies and equip with excellent skillset to manage complex heterogeneous systems environments for on-premises and public clouds.

What are you accountable for?
- Participates in operational support, maintenance and advanced administration and implementation of the enterprise database & middleware environment (cloud and on-premises) including troubleshooting, performance monitoring, security, optimization, capacity management. Plan and test disaster recovery processes and procedures to meet business recovery point and time objectives (RPO, RTO).
- Direct involvement in incidents or problems that cause service impact and acts as escalation point for incidents not being resolved in a timely manner. Provide escalation support, troubleshooting and resolution assistance, and performance tuning aid for the platform and operational database teams.
- Manage databases through multiple product lifecycle environments, from development to mission-critical production systems. Enforces change management process on production databases. Work closely with manage services partners to ensure availability, performance and scalability.
- Able to troubleshoot complex database performance or technical issues. Collaborate with the teams and understand the infrastructure team dependencies on the database environment.
- Plan and execute tasks related to maintenance, upgrades, failovers, and other database system sustaining activities as required. Manages access controls, user access, and passwords utilizing. Proposes and implements systems enhancements that will improve the reliability, performance and/or resiliency of the system.
- Perform infra software asset management tracking to ensure software compliance on the database & middleware technologies in the environments.

Key Performance Measures:

- 100% of Incidents, Service Request (SR) and Event Resolved within 3 hours (Severity 1)
- 100% of Incidents, Service Request (SR) and Event Resolved within 6 hours (Severity 2)
- 99% Operational Changes implemented successfully and on time
- 100% of Problems have an RCA within 3 days from when Incident is Resolved (Severity 1)
- 100% of Problems have an RCA within 3 days from when Incident is Resolved (Severity 2)
- >99.95% per month per server (applies to on-prem and cloud instances)
- Deliver high customer (i.e. business user) satisfaction on incidents and service requests

**Requirements**:
- Diploma or Bachelor's Degree in Information Technology- Working experience : 7 to 10 years. Relevant Experience : 5 to 7 years.- Possess strong technical knowledge in IT Infrastructure.- Good knowledge of all key technical areas : Database technologies (Oracle, SQL Server, MySQL, Oracle WebLogic, AWS RDS, Redhat JBoss, WebSphere and Apache Products)- ITIL V4

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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