Branch Manager

6 months ago

Setia Alam, Malaysia Exclusive Factory Mobile Sdn Bhd Full time

We are seeking a dynamic Branch Manager to lead our smartphone service store. In this leadership role, you will be responsible for driving sales, managing a team, and ensuring exceptional customer service. You'll play a key role in achieving store goals, fostering a positive work environment, and representing our brand with excellence.

**Company**:Exclusive Factory Mobile SDN BHD
**Industry**:Smartphone Services, Gadjet Retail Services, Technology
**Branch**: Seksyen 7, Shah Alam

**Advertised**: _This job opportunity is being advertised by Acerbic Global SDN BHD, aiming to assist job seekers in securing employment._
- Minimum Diploma in Business Administration, Marketing, or a related field.
- Minimum 2-3 years of experience in a retail leadership role, preferably in the mobile phone or technology industry.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and customer service skills.
- Ability to delegate effectively and motivate a team.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Experience with smartphone technology and services (a strong advantage).

**Responsibility**
- Lead and motivate a team of smartphone service specialists to achieve sales targets and provide exceptional customer service.
- Develop and implement strategies to promote sales of smartphones, plans, and accessories.
- Conduct effective staff training on product knowledge, sales techniques, and customer service best practices.
- Manage store inventory, ensuring optimal stock levels and efficient product displays.
- Oversee daily operations, including scheduling, budgeting, and expense control.
- Foster a positive and collaborative work environment that promotes teamwork and high performance.
- Develop and implement creative social media marketing strategies to generate local brand awareness and attract customers (utilizing free platforms).
- Monitor and analyze store performance metrics, identify areas for improvement, and implement corrective actions.
- Maintain accurate store records and ensure adherence to company policies and procedures.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- Commission pay

**Experience**:

- Leadership: 2 years (preferred)

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