Manager Digital Channel Specialist
3 weeks ago
**Key Responsibilities**:
Baselining and benchmarking
- Conduct competitive assessment on the best in class digital channel to drive digital solution growth
- Conduct assessment on the current digital channel capability in driving sales growth and identification of improvement areas
Digital channel strategy and model design, and expansion
- Conduct ideation sessions with SMEs to ascertain their needs to drive awareness, interest, conversion and retention via digital channel
- Design best-in-class digital channel strategies for SME Digital Solutions, to drive customer growth
- Design of SME digital channel business and operating model, onboarding journey and governance to drive solution growth via online
- Work hand in hand with digital team to realize the design, journey and operating model to drive solution growth
Performance management
- Monitor effectiveness of digital channel in driving acquisition and monetization
- Enhance digital channel usability and buyers journey to drive customer growth
- Work hand in hand with digital team to drive the enhancement in digital channel
Bachelor's Degree in Engineering, Business, or any other relevant discipline
Experience: 8 to 10 years:
- Design thinking
- Value Proposition and Business Model Canvas
- Digital Strategy and Eco-system Building
- Problem-solving; and Decision Making
- Digital Solution Channel Management
**We Value**
- Able to work in a fast-paced and high energy environment
- Self-motivated, results / goal driven
- Exceptional verbal and written communication skills and ability to articulate complex concepts to cross-functional audiences
- Highly organized, ability to multi-,task and comfortable with rapidly changing and ambiguous environments
- Detail-oriented with the ability to see the bigger picture and prioritize for the long-term
- Self-driven with a high degree of ownership, have strong business acumen, excellent communication/influencing skills, and planning/project management skills
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