E-commerce Customer Service Representative

1 week ago


Kuala Lumpur, Malaysia Target Fashion Sdn Bhd Full time

To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.To assist customers with their orders, requirements and after-sales service issues.To follow-up on all customer requests to ensure all pending issues are resolved within 3 working days.To respond on completed orders, orders’ rating in a professional manner and to follow up on any dissatisfied customers and orders.To maintain and log order issues and actions taken for all orders.To update and maintain a list of FAQs, standard comment and reply.To prepare weekly and monthly customer service report.Other related ad-hoc duties.

**; Requirements**: - Familiar with e-commerce marketplace platform such as Shopee and Lazada (basic understanding of the purchase and return process and each platform’s related promotions and deals).Excellent communication skills (good written skills in English and Malay is an asset for this position).Good problem-solving skills, initiative, attention to detail, strong sense of responsibility. Job Types: Full-time, PermanentSchedule: Day ShiftAbility to Commute: CherasEducation: Diploma/Advanced Diploma (preferred)Experience: E-commerce: 1 year (preferred)Language: English, Malay, Mandarin (preferred)



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