Inside Sales Support Specialist

7 days ago


Kuala Lumpur, Malaysia ManpowerGroup Full time

**JOB DETAIL**
- Prepare services quotations (with pricing and billing proposal) based on customers' requested machine inventory and service level.
- Prepare Customer Agreements for new customers.
- Create customer records for new customers.
- Entitle and accept services contracts and PO according to company policy.
- Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to business control guidelines.
- Perform contract termination upon customer's request and management approvals.
- Proactive in problem identification and resolution along different integrated systems (CRM/LSCS/SAP/iBase).
- Work closely and ensure effective communication with sellers, partners, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.
- Resolve all operational issues and concerns raised by customers/ sellers/ partners. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure.
- Audit ready documentation creation and storage maintenance. Response to audit enquiries within requested deadlines.
- Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.
- Prepare daily quote and contract status report, publish to the corresponding stakeholders.
- Assist in data analysis whenever required.

**Job Types**: Full-time, Contract
Contract length: 10 months

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift



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