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Inside Sales Specialist

4 months ago

Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

**What is your mission?**
- Acts as a key point of contact between an organisation and its clients.
- Possess thorough telco product knowledge and involved in product / service sales and selling our unique furnished suite solution to various clients within the industry segment.
- Manage their set of accounts through proactive outreach to their clients regularly.
- Manage their client’s renewals of their services, grow the account through active up-selling.
- Able to effectively communicate with both internal stakeholders and customers.
- Ensure SLA and a high level of client satisfaction is maintained by hitting their NPS target.
- Responsible for achieving monthly, quarterly, and annual sales targets.
- Adhere to established SOP.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

**Who are we looking for?**
- Preferably a diploma holder and above with at least 1-3 years' Inside Sales or Telemarketing experience.
- Prior experience in Enterprise-related account management will be an added advantage.
- Proficiency in Telecommunication and IT services will be an added advantage.
- Able to work in a team-oriented environment.
- Must be comfortable working towards defined Key Performance Indicators (KPI).
- Excellent English comprehension, writing skills, good interpersonal, strong communication and presentation skills.
- Strong consultative selling, time management and organizational skills.
- Able to manage objection handling from clients.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,600.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Inside Sales: 1 year (required)
- Telesales: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (required)
- Bahasa Melayu (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Application Deadline: 02/29/2024
Expected Start Date: 03/11/2024