Import Manager
5 days ago
To liaise and update with customer on shipment and clearance status
- To Prepare quotations to customers and to attend customers’ enquiries and requirements promptly and accurate.
- Documentations, declarations (K1, K2, K3, K8, ZB1,ZB2,ZB4, VGM and other jobs related to the clearance of shipment.
- To prepare documentation according to custom regulations, laws or procedures.
- To perform custom declaration and update the custom registration no in the system.
- To Monitor the shipment and movement with haulier department / port system
- To ensure the correct HS Codes are given by customer for declaration
- To follow up with operation on import paper status
- To ensure customer's shipments run smoothly
- To verify and maintain records on incoming and outgoing shipments.
- To verified all documents, Shipping agent charges and duty payment.
- To make arrangements for additional services, such as storage or inland transportation/haulage/trucking.
- To inform clients about factors such as shipping options, timelines, transfers or regulations affecting shipments.
- To compile all completed declaration documents and ensure all are in order to handover the documents to respective destination.
- Analytical thinking to problem solve with team members.
- Result driven to comply with company KPI.
- Recruit, interview, select, train, motivate, coach, and mentor related employees.
- Other responsibilities as assigned from time to time by the management
**Work Experience Requirements**
- Successful working experience
- Proven customer support experience
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- Ability to work independently & to carry out assignments till completion within parameters of instructions given & standard accepted practices.
- Familiar with the environment of Port Klang ports system and surrounding depots/ system.
- Technical knowledge on Import procedures
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