Officer, Icimb

Support Services Monitor Perso vendor and Courier Service operation deliverables as per SLA requirements To coordinate the delivery process of card to customers / branches Engage with Business Unit to ensure Perso vendors / Courier Service TAT is met Monitor Blank Card & Stationery Stock are sufficient and prepare Blank Card & Stationery Stock at Perso...

Support Services - Monitor Perso vendor and Courier Service operation deliverables as per SLA requirements - To coordinate the delivery process of card to customers / branches - Engage with Business Unit to ensure Perso vendors / Courier Service TAT is met - Monitor Blank Card & Stationery Stock are sufficient and prepare Blank Card & Stationery Stock at...

COMPLIANCE AND CUSTOMER SERVICEEnsure same day delivery processing time for Trade Finance products from submission time by TSCW/TSCC until completion of processing;Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA; Signature verification of TSCW/TSCC officers, Conform to ICC publications, Bank's policies, procedures and guidelines To...

To identify all KIV items by CSA Disbursement reflected in RCS System To perform follow up with the respective parties (Solicitor/Valuer/Developer/Sales) on the KIV items as required by CSA Disbursement To update master register on daily basis To update comment in RCS/BCS Comment Tab for all follow up activities Any other responsibilities/tasks assigned by...

JobsTo perform task related to vendor corporate services as below.Processing of Returned Mail (unseal, sort and data entry) in Daily basis.Processing of Account Maintenance (tagging to Hold Print) for mail returned in Daily basis (if any).Submit processed volume report (returned mail data entry & account maintenance).Record Management - save in share folder...

To manage creation and maintenance of merchant accounts are done accurately and efficiently. To ensure all informations correctly updated into all required systems. To support inquiries To adhere strictly to standard operating procedures (SOP) and bestpractise To ensure that task carried out are compliance with the Regulatory/BNM in the course of pursuing...

Verify authorization received from branch / lawyerEnsure all customer's signature provided and verifiedTo check completeness of security documentsTo ensure status of account paid off / closedProcess to complete detail in RCS system and prepare letter of instructionAny other responsibilities / tasks as assigned by the management from time to time.

To attend and investigation on Fund Transfer through CIMB Clicks / CIMB Self Service Terminal (ATM / CRM) made by proprietary customers and other Financial Institutions. To liaise with other Banks on status of complaints To prepare daily and monthly reports. Any other responsibilities/tasks as assigned by the Management from time to time.

To perform settlement and GL reconciliation activities related to RPP BulkDuitnow serviceTo handle Accord exceptional caseTo assist on enquiry from Dispute and other bank that related to RPP productsTo ensure all cutoff times are met, processing is prioritized and process for good value and enhance service qualityTo manage, control and perform housekeeping...

Business Performance and Management Perform daily/weekly/monthly/ periodic reconciliation and to complete reconciliation activities within prescribed turnaround time. Perform extraction and conversion of reconciliation data into Excel file. Investigate and identify reconciliation breaks and reconciliation outstanding items to mitigate operational risks. To...

Create Account Opening Mail In (Bundled with Housing/Reno loan, staff, pure mail in/road show (directly fromcustomers) Maintain Account Maintenance (Data enrichment), (Customers opened account at Branch online submission) Perform Account Opening Via DSE/E Form, (Customer's submission online via DSE/E Form) Update and maintain Account and data maintenance,...

Strategic PlanningWorking as a team for effective and seamless service deliveries with desired organizational culture.Managing work for quality output to continuously enhance turnaround and customer's experience;Prioritize transactions to be processed according to critical transactions cut off timePro-active in evaluating current process and providing...

To perform Manual Verification for customer name, document check and selfie check against account transfer. To perform Refund for close account To prepare Daily Reconcilition Submission Monthly Reconcilition to BU Demonstrate continuous effort to improve operations and decrease turnaround times, streamline work processes and work cooperatively and jointly to...

To identify and place in mapping/Master listing all cases under respective purview To extract and massage RCS Crystal Report to identify new cases and to prepare Monthly Report To update Master Listing to indicate the outstanding cases To vet valuation report received from valuer against details in LO, SPA, Land Search and other relevant documents thereafter...

To onboard client to new platform of Bizchannel and other cash management related products which allow client on-line, real time and secure access to information through CIMB.**Key Responsibilities Strategy and Planning To review documentation provide by customer / sales to do screening according to company sectorfor documentation as different company sector...

Technical Support Coordinate with vendors and others relevant parties on SST's Installation / De-Installation / Relocation / Replacement as per SLA. Liaise with Contractor / Landlord on site preparation. Communicating with Tenant on the Installation arrangement. Liaise with Telco vendor readiness of communication infra. Ensure no delay on the SST's Movement...

To perform gift redemptions requests, points adjustment, CIF Merging, prepare Memo approval for Debit Card Redemptions/reports, validate and prepare documentations for Invoices Processing, workbasket clearing, team/management reporting are accurately and efficiently done.To ensure all information's correctly updated into all required systems.To support...

To perform merchant and retail payment accurately and efficiently.*To prepare invoice payment accurately and within agreed TAT*To perfom and manage GL posting according to the transaction*To ensure all informations correctly updated into all required systems.*To support inquiries*To adhere strictly to standard operating procedures (SOP) and best-practise*To...

Daily OperationTo update the incomplete data in STARWorks system based on incomplete report.To follow up with respective branches/customers for incomplete data.To escalate to the CSD Operation for all non-complying branches for final decision on the matter.To provide required details to RRU on the BNM queries.Comply with statutory and company's rules and...

Extract transaction details for all products and perform data entry in Complaint system. To attend, investigate and made recommendation for complaints on CDM disputes. Perform first level or second level approval (as per system limit) for reimbursement of CDM disputes in Complaint system. To liaise with CIT vendors and machine vendors in the investigation of...