Front Office Assistant
11 hours ago
**Responsibilities**:
- Handles all guest requests efficiently, friendly and with a smile at all times.
- Checks guests into the Hotel in accordance with the procedures laid down in the Front Office Standard of Performance.
- Operates the maximal computer efficiently in Reception.
- Is fully conversant in all aspects of the city to help answer all guests enquiries and to handle it efficiently and courteously.
- Ensures that all message, parcels, telexes and faxes are delivered as per the Hotel’s policy.
- Constantly strives to please all guests with whom he/she may come into contact during his/her working hours.
- Maintains an atmosphere of tranquility at the Reception.
- Attends to Hotel guests for registration, enquiries, key handling, messages and all related matters.
- Enters all guest folios into the computer immediately and accurately.
- Answers the telephone promptly and clearly in a courteous and friendly manner.
- Takes room reservation effectively and efficiently as laid out on the Reservation form.
- Reports for duty punctually wearing the Hotel’s uniform and nametag at all times.
- Provides courteous and professional service at all times.
- Is constantly aware of the room situation and strives to obtain maximum occupancy.
- Knows the daily VIP and group arrivals for day or incoming.
- Has complete understanding of the Hotel’s employee handbook and adheres to the regulation contained within.
- Maintains a high standard of personal appearance and hygiene at all times.
- Responds to any changes as dictated by industry, Company or Hotel.
- Attends to guests who approach the front desk, immediately, cordially and with smile.
- Attends to Hotel’s guests in the procedures of registering, enquiries, key handling, messages and all related manners.
- Registers the guests promptly ensuring that they are provided with all necessary information.
- Enters all guest folio into computer immediately and accurately.
- Ensures the telephone is answered promptly and clearly, ensuring a courteous and friendly manner.
- Ensures that the VIP, Club floor and special request rooms blocked and that all keys are in order in the absence of the Guest Service Officer.
- Has a sound knowledge of Seri Pacific Marketing programs, e.g. explorer club, Enrich, mileage and Patron Club Member.
- Keeps the daily log book up to date.
- Advises Shift Leaders of any dubious billing instruction matters.
- Prepares the daily reports such as list of arrival / in house group, back up and departure list in the absence of the shift leaders.
- Ensures a high level of product knowledge of the Hotel and the local area, and know the daily happenings in the Hotel.
- Ensures that the Assistant Front Office Manager and the Front Office Manager is kept fully aware of any relevant feedback from either the customers or from other departments.**Benefits**:
- EPF
- SOCSO
- Annual Leave
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