Front Office Assistant

4 weeks ago

Kuala Lumpur, Malaysia AK Star Sdn BHd Full time

1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc.

2. To register and assign rooms to guest according to individual needs to achieve guest satisfaction.

3. To know categories, position, capacity, furnishing and price of every room in the hotel.

4. To know procedures for blocking reservations, tour groups and their respective check - in procedure.

5. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book.

6. To be able to handle all “Travel Agent’s Voucher” and be able to handle flight re-confirmation, change or cancellation.

7. To record all follow ups or information in the log book for the next shift to take over. All comments should be read and initiated. If the follow up has been done status of it should be highlighted.

8. Keep constant awareness on the issue of security of the room key.

9. To prepare specific reports that are required by the manager and maintain hourly room count.

10. To provide information of the hotel, the community and any other attraction or events of interest.

11. To maintain cleanliness at the reception desk and tidiness in all work areas and the drawers.

12. To be alert and ready without any delay at all to provide immediate attention for approaching guest and to answer telephone calls promptly but courteously. Never let the telephone ring more than three times.

13. To take care of any requests and try your best to satisfy the customer needs.

14. To be knowledgeable of all areas in the front office and to perform all duties assigned without fail.

15. Able to work efficiently and harmoniously with guests and colleagues.

16. To take reservations in the absence of the reservation or calls that are directed to the front office.

17. To be alert and report any unusual or suspicious occurrence to the Duty Manager or Seniors.

18. To be discreet when giving guests names and room numbers over the counter or through the telephone conversation.

19. To attend departmental meeting and training program when requested be the management.

20. To validate all supportive documents pertaining to billing instruction and deposits.

21. To follow and strictly adhere to the hotel’s rules and regulations.

22. The management may amend or add any tasks to the job description at any given time.

23. Maintain guest records and other front office records.

24. Up-selling accommodation in such a manner as to maximize revenue and occupancy.

25. Sell stamps and maintain an accurate account of the stamps and follow the stamps procedures accordingly.

26. Reports to FOM of guests’ complaints immediately. However, should handle minor ones so as not to delay the guests at the counter.

27. Responsible for the cash floats, also responsible for any cash shortage or unsettled amount due to their negligence.

28. All approved credit must have a credit letter and be filed accordingly immediately upon receipt.

29.To file and distribute reports and statistic reports accordingly.

30. To control safety deposit lockers and make-sure guest settle all bills upon departure.

31. To perform any other duties as may be directed by his or her manager, senior or the company’s policies.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office Assistant: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

  • Front Office Assistant

    7 days ago

    Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

    As Front Office Assistant, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest...

  • Front Office Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

    As Front Office Assistant, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest...

  • Assistant Front Office Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: ASSISTANT FRONT OFFICE MANAGER (Full time #539688) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **The Role of the Assistant Front Office Manager** To assist the Front Office Manager in providing supervision, direction and leadership in the Front Office in accordance with the objectives,...

  • Assistant Front Office Manager

    2 months ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: ASSISTANT FRONT OFFICE MANAGER (Full time #538997) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **The Role of the Assistant Front Office Manager** To assist the Front Office Manager in providing supervision, direction and leadership in the Front Office in accordance with the objectives,...

  • Assistant Front Office Manager

    16 hours ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: ASSISTANT FRONT OFFICE MANAGER (Full time #538997) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **The Role of the Assistant Front Office Manager** To assist the Front Office Manager in providing supervision, direction and leadership in the Front Office in accordance with the objectives,...

  • Front Office Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Institut Jantung Negara Full time

    position:FRONT OFFICE ASSISTANT: PATIENT SERVICES DEPARTMENT _**Responsibilities Responsible for general duties in front office registration counters. Assist Front Office staff to update and manage clinic's maintenance. Assist other units in the department for any general duties as assigned. Handle incoming calls or inquiries from customers and clients....

  • Front Office Assistant

    1 week ago

    Kuala Lumpur, Malaysia SGI VACATION CLUB BERHAD Full time

    We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

  • Front Office Assistant

    1 week ago

    Kuala Lumpur, Malaysia UTM Holdings Sdn Bhd Full time

    The role of a Front Office Assistant typically encompasses a variety of administrative and customer service tasks aimed at ensuring smooth operations and providing excellent service to clients or guests. Here are some common responsibilities: - **Greeting and Assisting Visitors**: Welcoming guests, clients, or customers as they arrive, and providing them...

  • Assistant Front Office Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    **PROFILE**: - Minimum SPM or Diploma in Tourism Management. - Minimum 2 years successful track record at a managerial level. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a team player. - Pleasant personality with good...

  • Front Office Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia MAHSA Avenue, Urban living Full time

    We are seeking a friendly and skilled Front Office Assistant who is fluent in Mandarin to join our team. In this role, you will be responsible for providing exceptional customer service to our Mandarin-speaking guests, managing front desk operations, and ensuring a positive guest experience during their stay at our hotel. **Key Responsibilities**: **Guest...

  • Assistant Front Office Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: ASSISTANT FRONT OFFICE MANAGER (Full time #538997)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaThe Role of the Assistant Front Office ManagerTo assist the Front Office Manager in providing supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality...

  • Assistant Front Office Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    PROFILE: Minimum SPM or Diploma in Tourism Management. Minimum 2 years successful track record at a managerial level. Excellent communications skill for both written and verbal. Multiple language skills are preferred. Able to work under pressure. Selfstarter, results oriented and also a team player. Pleasant personality with good organisational skills. Good...

  • Front Office Assistant

    4 days ago

    Kuala Lumpur, Malaysia Agensi Glory Full time

    **Job Role**: 1. Attending all incoming calls and correspondence appropriately and courteously (as similar to telephone operator’s duties). 2. Handling patients’ enquiries, scheduling appointment, registration, billing and payment collection. 3. Performing cashiering duties and ensure that all charges are billed and collected accurately and...

  • Front Office

    3 weeks ago

    Kuala Lumpur, Malaysia GRABSTAY MANAGEMENT SDN BHD Full time

    A front desk position typically involves being the first point of contact for visitors and guests, both in person and over the phone. Responsibilities may include greeting and directing visitors, answering phone calls, managing appointments and reservations, handling inquiries and providing information, and maintaining a clean and organized reception area....

  • Front Office Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SGI VACATION CLUB BERHAD Full time

    We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company.Responsibilities: Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys and log...

  • Front Office Assistant

    4 weeks ago

    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    This position is responsible for the overall operations of reception in providing ultimate service for the hotel guests. The Front Office Assistant should provide the fullest support and cooperation to the front office department in achieving the desired result accordance to our vision and mission statement, objectives and Standard Operating Procedure (SOP)...

  • Assistant Front Office Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders Hotel Kuala LumpurTraders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on...

  • Front Office Assistant

    3 weeks ago

    Kuala Lumpur, Malaysia BTS HOTEL SDN BHD Full time

    Deliver the basic standards and provide exceptional guest service at all times. - Greet all guests in a service orientated manner. - Maintain positive guest and colleague interactions with good working relationships. - Meet and greet all guests and assists with registrations. - Personally and frequently verify that guests are receiving the best possible...

  • Front Office Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    **JOB REQUIREMENTS**: - Minimum SPM OR Diploma in Hospitality or Tourism Management, fresh graduates are also welcome to apply. - Excellent communications skill for both written and verbal. - Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a team player. - Pleasant personality with good...

  • Front Office Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    **JOB REQUIREMENTS**: - Minimum SPM OR Diploma in Hospitality or Tourism Management, fresh graduates are also welcome to apply. - Excellent communications skill for both written and verbal. - Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a team player. - Pleasant personality with good...