Customer Support
7 months ago
**Job Summary**:
Customer Support plays a vital role in ensuring customer satisfaction and retention. It involves addressing customer inquiries, resolving issues, providing assistance, and offering guidance throughout the customer journey.
**Responsibilities**:
- Managing feedback, complaints, and liaise with backend support to resolve merchants' issues.
- Monitor and follow up with customers to ensure issues are resolved.
- Troubleshoot and creating a report for volume of customer queries.
**Requirements**:
- Proficient in speaking and writing in English, Malay, and/or Mandarin.
- Basic excel skills management for reporting purposes**.**:
- Five (5) days working in a week (including Saturday or Sunday WFH) on rotational
- Working hour 10am - 7pm
- Prior working experience in Fintech, Payments, or Bank industry.
- At least 1-2 years of experience as a Customer Support or Customer Service.
- Open to fresh graduates (training provided).
**Job Types**: Full-time, Fresh graduate
Pay: RM2,800.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
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