Customer Service Representative

6 months ago


Petaling Jaya, Malaysia Trendcell Sdn. Bhd. (Jaya Grocer) Full time

**About Jaya Grocer**
Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

**Our Vision**:
Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “_**I can get what I want whenever I need it”. **_We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

**Our Mission**:

- Provide a diverse variety of **High Quality** and **Fresh Produce**:

- Offer attractive **Best Value Pricing**:

- Ensure customers have the **Best Shopping Experience**:

- To grow the business through successful **Collaboration **and **Partnerships**:

- Practice the **Values** of Jaya Grocer every single day

**Our Values**:

- Teamwork
- Trust
- Integrity
- Customer Satisfaction
- Growth
- _______________________________________________

**Job Summary**:
Establish and maintain long-term customer relationships. Handle customers’ inquiries independently, completely and accurately to the satisfaction of the customers. Work closely with other department to strengthen the company’s reputation.

**Role and Responsibilities**:
i. Build sustainable relationship of trust with customer through interactive communications.
ii. Responsible to attend customer inquiries, handle complaints, provide solutions and alternatives.
iii. Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions.
iv. Assist with product inquires, refunds and exchange.
v. Maintain good hygiene, proper grooming and pleasant decorum throughout the day.
vi. Work together with other operational staffs to ensure customers receive efficient and courteous service.
vii. Understand well about store layout to assist customers, e.g. Product placement.
viii. Promote the selected products according to outlets promotions and festive season.
ix. Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product.
x. Assist in general operational functions and ad-hoc assignments.

**Job Type**: Contract

**Salary**: From RM2,300.00 per month



  • Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Customer Service Representative** **Tenure: Permanent** **Location: Bandar Sri Damansara, Kuala Lumpur** **Working Hour: 9AM-6PM** **Salary: RM 2500 - RM 3500** **Responsibilities**: - Update account maintenance and assist to ensure of the subscription benefit customer care. - Assist to get feedback on the Customer Satisfaction Score...


  • Petaling Jaya, Malaysia DSS Software Solutions Sdn Bhd Full time

    The **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...

  • Customer Service

    6 months ago


    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...


  • Petaling Jaya, Malaysia Graymont Full time

    **Our Role** We are currently recruiting for a Customer Service Representative to be based at our Asia Pacific headquarters in Kuala Lumpur, Malaysia. This role will play a key role in the delivery of customer service processes and services for a global leader in the lime and limestone business. You will be responsible for capturing orders, providing...


  • Petaling Jaya, Malaysia IMCD Malaysia Sdn. Bhd. Full time

    **Position **:Customer Service Representative **Reporting To**:Supply Chain Manager **JOB RESPONSIBILITIES**: - Responsible for processing of sales orders to ensure on-time delivery - Monitor and execute sales orders, from the initial stage of sales orders to the final stage of deliveries to customers, including preparation of sales quotations, processing...

  • Customer Service

    6 months ago


    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...

  • Customer Service

    6 months ago


    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...


  • Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Location**: Ara Damansara, Petaling Jaya. (Nearby LRT Ara Damansara) **Job Summary**: We are looking for a friendly and dedicated General Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met efficiently and...


  • Petaling Jaya, Selangor, Malaysia Talent Recruit Full time

    {"Job Title": "Outbound Customer Service Representative", "Job Description": "> We are seeking a skilled Outbound Customer Service Representative to join our team at Talent Recruit. Key Responsibilities: • Call customers to consult and convince them to use the right product, closing orders according to customer demands (Leads provided by the company). •...


  • Petaling Jaya, Selangor, Malaysia Talent Recruit Full time

    **Job Overview:**Talent Recruit is seeking a skilled Outbound Customer Service Representative to join our team in Petaling Jaya. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through outbound calls.**Key Responsibilities:Closing orders by consulting with customers and...


  • Petaling Jaya, Malaysia allnex Full time

    At allnex, you can go to work knowing you make a lasting impact on the world. Our work helps to protect and improve more than 1,000 products: from interior coatings for airplanes, corrosion protection for cars, scratch-resistant coatings for smartphones to printing inks for glossy magazines at a newsstand. Sustainability is a commitment to our stakeholders...


  • Petaling Jaya, Malaysia IBM Full time

    Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...


  • Petaling Jaya, Malaysia KREDIT RAKYAT Full time

    We are hiring a customer service representative to manage customer queries, complaints and conduct surveys. You will also be asked to process orders, modifications, and escalate inquiries or sales interest across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...


  • Petaling Jaya, Malaysia bB capital@instaduit Full time

    CUSTOMER FOCUSED? LOOKING FOR A CAREER WITH A DIFFERENCE? A STUDENT? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU! INSTADUIT is a student-friendly organization dedicated to deliver top-notch financial services tailored to meet the unique needs of our clients. We're currently seeking enthusiastic students to join our team as Part-Time Customer Service...


  • Petaling Jaya, Malaysia Graymont PTY LTD Full time

    **Competitive package & hybrid working arrangement** - Progress your career in a multinational organization with an Asia Pacific focus. - Monday - Friday - Office hours (Hybrid) Office and home working arrangements - Diverse role covering; customer service, administrative, credits and reworks. Play a key role in the delivery of customer service processes...


  • Petaling Jaya, Malaysia KPMG Full time

    Customer Service Representative - Admin **Grade**: Experienced **Department**: Admin **Descriptions**: Handling administrative functions for the department Under general supervision, receives and routes in-coming calls and greets visitors at KPMG Corporate Floor and direct the guest to designated meeting rooms and serving beverages. Provides general...


  • Subang Jaya, Malaysia Sensata Technologies, Inc. Full time

    The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...


  • Petaling Jaya, Malaysia Teleperformance Full time

    Overview: The applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can offer our customers. You are expected to be a team player, capable of representing information on behalf of our clients and...


  • Subang Jaya, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

    **Responsibilities**: - Investigate root causes of issues faced by shipper or consignee and provide an accurate resolution. - Make outbound calls to consignee or shipper to follow up on cases. - Update statuses of issues on CRM. - Perform any other duties assigned from time to time. **Job requirements** - Education: Minimum STPM / Diploma in any studies. -...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary** Supervise the day-to-day operations of the Customer Service team to ensure smooth and efficient logístical and administrative after-sales support **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources -...