Duty Manager
4 days ago
**Job Summary**
Under the general guidance and direction of the Assistant Front Office Manager or delegate and within the limits of the established Meliá Kuala Lumpur policies, procedures and departmental standard manual, is responsible for participating in all activities of the administration and smooth running of the Hotel.
**What will I be doing?**
As a Duty Manager, he/she is responsible to represents the Management by taking charge of the hotel operational activities in the absence of the Assistant Front Office Manager, Rooms Division Manager and General Manager. Hence, he/she must perform the following tasks to the highest standards:
- Responsible for safety and security emergencies response in the absence of the General Manager and Department Heads.
- Anticipating guest needs and to organize VIP and repeated guests from arrival till departure. Guest satisfaction is always monitored.
- Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, maintain a professional work environment with supervisors and staff
- Attend to guest complaint and concern in a professional manner and provide the solution and guest satisfaction as per Hotel desired level of service and in keeping with service and product standard.
- Be visible in the hotel lobby and other public areas, particularly during busy times.
- Makes daily round of Hotel and building surrounding and highlight any defects and discrepancies to the Management in which not conformance to cleanliness and maintenance.
- Inspect and ensure that rooms/suites that assigned for VIP are in order and respective amenities/compliments are ready before the arrival.
- Responsible to meet and escort arriving/departing VIP while in residence and attending banquet functions.
- To assist site inspections of the Hotel in a professional manner, passing on correct information and following up agreed action points within specified time limit.
- Duty Manager has to be thoroughly familiar with the hotel policy and procedures, Fire & Emergency Manual and Employee handbook.
- Handle any management issues or emergencies that arise, record them as required, and remediate as required
- To have complete operational knowledge of the Hotel and within the MHI and surrounding area, including services and facilities provided, market trend, prices charged, geographical and location information and local details.
- Responsible for supervising/managing/overseeing and coordinate employees of all designated departments and as from time to time delegated by the General Manager or Resident Manager. Such departments may foremost, but not exclusively, considered to be the Rooms Department.
- Acting as the Management contact point for any hotel operational issues that arise that cannot be resolved by the department.
- Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly.
- Ensuring that the Standard Operation Procedure (SOP) and Policy & Procedure (P&P) is abided.
- Perform all other duties than the above requested by the Hotel’s Management, the Company and / or his/her direct Superior.
- Performs other related reasonable duties capable of being performed as requested by the Hotel management, MHI and/or his/her immediately Superior.
- To keep up-to-date with latest industrial developments and trends.
- Adapts to industry changes as may from time to time necessary.
- To be familiar with all loyalty and frequent flyer programs, benefits and procedures especially the Meliá Rewards program.
**Requirements**:
- Diploma or Degree holder in Hotel Management / Hospitality Management would be an advantage
- **Must be fluent in English and Bahasa Malaysia**. Able to converse in other languages would be an added advantage
- **2 years** in the Hospitality Industry in a similar position in large hotels or in an international company
- Knowledge of different departments within a hotel setting.
- Must possess ability to coordinate with multiple tasks
- Fully COVID-19 vaccinated **(maximum of 2 doses)**:
- Problem solving and Action Plan formulation
- Customer-oriented and friendly
- Confident and motivated
- Team-working skills
- Good communication and social skills
- Willingness to learn and progress
- Have a genuine “Yes I Can” attitude
- Able to work under pressure with tight deadline
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Night shift
COVID-19 considerations:
All staff and guest are encourage to wear face mask upon entering and exiting the hotel. Daily and weekly sanitization at the common areas and offices.
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Educat
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