Front Office Manager
2 weeks ago
Resolves guest problems quickly, efficiently, and courteously.
- Financial Performance (Upselling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Review daily front office work and activity reports generated by Night Audit.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare Room revenue and occupancy forecast.
- Involved in recruitment of new team members for front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented ( personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up-to-date.
- Perform other duties as requested by management.
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM4,500.00 per month
**Benefits**:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- On call
- Weekend jobs
COVID-19 considerations:
SELF TEST KIT EVERY WEEKLY
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Front Office: 5 years (preferred)
**Language**:
- Malay (preferred)
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