Hotel Manager

8 months ago


Cheras, Malaysia Majestic 13 Sdn.Bhd. Full time

Customer Satisfaction (Guest Feedback, Social Media Review). Showing Initiative, Problem Solving, Staff Training, Team Leading. Manages and motivates the Front Office team in order to provide a high standard of service for customers. Welcomes guests and fosters customer loyalty through his/her friendly manner. Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. Oversee and supervises guest arrivals and departures with the front office executive and duty managers. Provide high level of customer service and maintain a high profile in the day to day front office operations. Ensure that personalized service is offered to each and every guest.
CEMPAKA at Menara PGRM has hosted numerous facilities for various small and large MICE events.
Bachelor's or Equivalent


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