Hotel General Manager

5 months ago


Cheras, Malaysia MAJESTIC 13 SDN.BHD. Full time

Hotel General Manager is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services, event services such as guest relations, front desk, events, housekeeping, maintenance, revenue management, expense management, team building, and employee development. This position requires a flexible and dynamic problem solver with exceptional management skills and leadership abilities who can empower staff to give superior customer service to hotel guests, associates, and visitors. They act as brand ambassadors, providing leadership and strategic direction to all departments of the hotel. Work Very closely with the hotel owners and other stake holders to maximize objective, core values and goals.
- Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
- Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
- Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing and Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions, carry out costs savings.

**; Requirements**:
- Degree holder in Business Management/Public Relationship
- More than 5years of experience in hotel industry
- More than 5years of holding Senior Management position
- Demonstrate excellent organization skills, communication skills and problem-solving skills.
- Proven customer service experience as a manager; strong guest-focused mentality
- Demonstrate an ability to use Management Reporting Systems in order to make fact based decisions that makes commercial sense and which will benefit the profitability and efficiency of the hotel


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