Front Office Assistant
5 months ago
**Employee Specifications & Qualifications**
- At least a SPM qualification, a Diploma/Degree in hotel management is an added advantage.
- Experience with hotel reservations software, such as Cloudbeds and RoomKeyPMS.
- Must always present a positive and professional attitude.
- A friendly and welcoming approach.
- High standards of dress and presentation.
- Ability to remain calm during difficult situations or in a very busy environment.
- Excellent interpersonal skills, including a pleasant telephone manner.
- Good team working skills.
- Customer service attitude.
- Excellent communication and organizational skills
**Responsibilities**:
- Previous work experience as a Hotel’s Front Desk Agent, Receptionist or similar role.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To administer the general petty cash system and float in an accurate manner.
- To undertake all training as required (eg, first aid, health and safety, customer service).
- To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
- To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
**Job Types**: Full-time, Permanent
Pay: From RM1,500.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- May I know your expected salary?
- May I know how long is your notice period?
**Experience**:
- Front Office Assistant: 1 year (preferred)
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