Front Office Assistant
2 days ago
**Employee Specifications & Qualifications**
- At least a SPM qualification, a Diploma/Degree in hotel management is an added advantage.
- Experience with hotel reservations software, such as Cloudbeds and RoomKeyPMS.
- Must always present a positive and professional attitude.
- A friendly and welcoming approach.
- High standards of dress and presentation.
- Ability to remain calm during difficult situations or in a very busy environment.
- Excellent interpersonal skills, including a pleasant telephone manner.
- Good team working skills.
- Customer service attitude.
- Excellent communication and organizational skills
**Responsibilities**:
- Previous work experience as a Hotel’s Front Desk Agent, Receptionist or similar role.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To administer the general petty cash system and float in an accurate manner.
- To undertake all training as required (eg, first aid, health and safety, customer service).
- To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
- To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
**Job Types**: Full-time, Permanent
Pay: From RM1,500.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- May I know your expected salary?
- May I know how long is your notice period?
**Experience**:
- Front Office Assistant: 1 year (preferred)
-
Front Office Assistant
4 weeks ago
Cheras, Malaysia UOA Hospitality Full timeWe are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet...
-
Front Office Assistant
2 weeks ago
Cheras, Selangor, Malaysia UOA Hospitality Full timeWe are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet...
-
Front Office Supervisor
2 weeks ago
Cheras, Malaysia INNSIDE BY MELIA KL Full timeOversee and ensure the smooth, efficient and courteous operation of the Front Desk and Cashier Desk. - Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. - Ensure that all guests are greeted and farewells performed in an appropriate manner. - Ensure that the Front Desk and Bell Service as adequately...
-
Front Office Assistant
3 months ago
Cheras, Malaysia UOA Hospitality Full timeTHE JOBSCOPE - Greeting and thanking guests in a sincere, friendly manner. - Checking guests in on arrival and out on departure. - Posting charges to appropriate guest accounts. - Anticipating and addressing guests’ needs, and resolving their problems and complaints. - Assisting guests with disabilities. - Operating switchboard and assisting with...
-
Front Office Supervisor
2 weeks ago
Cheras, Selangor, Malaysia INNSIDE BY MELIA KL Full timeOversee and ensure the smooth, efficient and courteous operation of the Front Desk and Cashier Desk. Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. Ensure that all guests are greeted and farewells performed in an appropriate manner. Ensure that the Front Desk and Bell Service as adequately manned...
-
Front Office Assistant
2 weeks ago
Cheras, Malaysia UOA Hospitality Full timeWe are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet...
-
Front Office Assistant
4 weeks ago
Cheras, Malaysia UCSI Hotels Sdn Bhd Full time**Employee Specifications & Qualifications** - At least a SPM qualification, a Diploma/Degree in hotel management is an added advantage. - Experience with hotel reservations software, such as Cloudbeds and RoomKeyPMS. - Must always present a positive and professional attitude. - A friendly and welcoming approach. - High standards of dress and presentation. -...
-
Front Office Administrator
1 day ago
Cheras, Malaysia Nagasia Property Management (M) Sdn Bhd Full timeCondominium Management We are seeking a motivated and organised individual to join our team as a Front Office Administrator. The Administrator will be responsible for managing the front desk, greeting and directing unit owners & visitors, answering phone calls, and performing general administrative tasks. This is a full-time position with a competitive...
-
Front Office Administrator
2 weeks ago
Cheras, Selangor, Malaysia Nagasia Property Management (M) Sdn Bhd Full timeCondominium ManagementWe are seeking a motivated and organised individual to join our team as a Front Office Administrator. The Administrator will be responsible for managing the front desk, greeting and directing unit owners & visitors, answering phone calls, and performing general administrative tasks. This is a full-time position with a competitive salary...
-
Front Office Assistant
2 weeks ago
Cheras, Malaysia INNSIDE BY MELIA KL Full timePerforms check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. - Responsible and attends to guest's request and special attention. - Knowledgeable of all special promotion procedures, for programs such as; - Seasonal Packages, Frequent Flyers Programs, and Melia...
-
Front Office Assistant
1 week ago
Cheras, Malaysia INNSIDE BY MELIA KL Full timePerforms check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. - Responsible and attends to guest's request and special attention. - Knowledgeable of all special promotion procedures, for programs such as; - Seasonal Packages, Frequent Flyers Programs, and Melia...
-
Front Office Manager
2 weeks ago
Cheras, Selangor, Malaysia LeQuadri Hotel, Kuala Lumpur Full timeAuthorises charges to be made for late departures and checks complimentary guest items. Promotes and maintains good public relations. Motivates and maintains good staff relations. Maintains and is guided by hotel policy on credit/lost and found hotel guests' properties. Follows up with credit check reports; liaises with credit manager. To be responsible for...
-
Front Office Manager
1 day ago
Cheras, Malaysia LeQuadri Hotel, Kuala Lumpur Full timeAuthorises charges to be made for late departures and checks complimentary guest items. - Promotes and maintains good public relations. - Motivates and maintains good staff relations. - Maintains and is guided by hotel policy on credit/lost and found hotel guests’ properties. - Follows up with credit check reports; liaises with credit manager. - To be...
-
Front Office Assistant
2 weeks ago
Cheras, Malaysia PANAVISION SDN BHD Full timeResponsibilities: - Greet guests in a friendly and professional manner. - Manage and process room reservations through various channels, including online platforms, phone calls, and in-person inquiries. occupancy and revenue. - Assist guests with the check-in and check-out process. - Verify guest information and collect necessary payments. - Maintain...
-
Front Desk Administrator
3 weeks ago
Cheras, Malaysia Nagasia Property Management (M) Sdn Bhd Full timeCondominium Management We are seeking a motivated and organised individual to join our team as a Front Desk Administrator. The Front Desk Administrator will be responsible for managing the front desk, greeting and directing visitors, answering phone calls, and performing general administrative tasks. This is a full-time position with a competitive salary...
-
Front Desk Administrator
2 weeks ago
Cheras, Selangor, Malaysia Nagasia Property Management (M) Sdn Bhd Full timeCondominium ManagementWe are seeking a motivated and organised individual to join our team as a Front Desk Administrator. The Front Desk Administrator will be responsible for managing the front desk, greeting and directing visitors, answering phone calls, and performing general administrative tasks. This is a full-time position with a competitive salary and...
-
Office Administrator
7 days ago
Cheras, Malaysia Wong Yit Fui Full timeOverview: We are seeking a highly organized and detail-oriented Office Administrator to join our team. As an Office Administrator, you will play a crucial role in ensuring the smooth operation of our office and providing administrative support to our staff. This is a full-time position with competitive pay and benefits. **Responsibilities**: - Manage the...
-
Customer Service Officer
2 weeks ago
Cheras, Malaysia Nagasia Property Management (M) Sdn Bhd Full timeWe are seeking a **motivated and organised individual** to join our team as a **CS Officer**. The Officer will be responsible for **managing the front desk**, greeting and directing residents, answering phone calls, and performing general **administrative tasks**. This is a full-time position with a competitive salary and benefits. **Responsibilities**: -...
-
Office Administrator
2 weeks ago
Cheras, Selangor, Malaysia Wong Yit Fui Full timeOverview:We are seeking a highly organized and detail-oriented Office Administrator to join our team. As an Office Administrator, you will play a crucial role in ensuring the smooth operation of our office and providing administrative support to our staff. This is a full-time position with competitive pay and benefits.Responsibilities: Manage the daytoday...
-
Admin Assistant
2 weeks ago
Cheras, Malaysia Eco & Green Exhibition Sdn Bhd Full timeResponsibilities: - Assist in daily operation needs & front office activities - Assist in paperwork and tasks - Maintain good filing system and retrieval of records - Handle ad-hoc tasks assigned by management - Active to follow up on assigned tasks **Requirements**: - Attention to details & responsible - Able to work independently - Good communication...