Product Operations Lead
6 months ago
**Key Job Scope of the role**:
**Equipment Testing & Procurement**
- Identify equipment needs based on business requirements and growth projections.
- Conduct thorough testing of hardware equipment and document findings to be presented to management for buy-in and approval.
- Source, evaluate, and negotiate contracts with vendors and suppliers for machinery, equipment, and small wares.
- Coordinate equipment purchases, deliveries, and installations across multiple locations.
**Maintenance and Repair**
- Oversee preventive maintenance programs for all machinery and equipment to ensure optimal performance and longevity.
- Oversee routine maintenance tasks, inspections, and repairs, coordinating with internal maintenance teams or external service providers as needed.
- Troubleshoot equipment issues and implement corrective actions to minimize downtime and disruptions to operations.
**Quality Assurance and Compliance**
- Ensure that all equipment and small wares meet regulatory requirements, industry standards, and company policies for safety, sanitation, and quality.
- Conduct regular inspections and audits to identify and address any compliance issues or risks.
**Training & Support**
- Provide training and support to Operations Team on proper equipment usage, maintenance procedures, and safety protocol.
- Develop training materials, manuals, and resources to support ongoing learning and development.
**Requirements of the role**:
- Bachelor's degree in engineering, Operations Management, or related field required 3-5 years of experience in equipment management, maintenance, or related roles, preferably in the food service or hospitality industry.
- Strong technical knowledge of heavy machinery, equipment, and small wares used in coffee-chain operations.
- Proven track record of implementing preventive maintenance programs and optimizing equipment performance.
- Excellent project management skills, with the ability to manage multiple projects simultaneously and prioritize effectively.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners..
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