Client Support Executive

7 months ago

Kuala Lumpur, Malaysia Marsh Full time

**Client Support Executive - EB Claims Contact Centre (Cantonese Speaker)**

**What can you expect?**
- Be a part of a regional operational shared service center
- Interact diverse colleagues and stakeholders from various line of business within MMC

**What is in it for you?**
- Career Development and Training Opportunities
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

**We will count on you to**:

- Registration, Processing and Adjudication of claims within turnaround time.
- Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards
- Ensure computed claims settlement and verified reimbursements from insurers are valid.
- Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
- Interact with stakeholders to ensure proper execution of tasks.
- Prepare claims statistic report on a monthly basis include, updating the documentation processes.
- Proactively identify problems with the team or client and provide solutions.
- Participate in project initiatives to improve efficiency and productivity of the department.
- Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met.

**What you need to have**:

- A Bachelor’s Degree in any field
- 2-3 years of experience **handling Employee Benefits Insurance Claims**:

- Proficient in MS Office (Pivot Table, Excel Formulas and Words)
- Ability to understand, **speak Cantonese, read and write Chinese**:

- Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

**What makes you stand out**:

- Experience supporting shared service operations
- Experienced in a “Third Party Administration environment” handling medical claims / medical policies in a contact center environment
- Ability to systematically manage and retrieve data
- Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
- Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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