Client Support
5 months ago
Responsibilities:
**2.** Understand client ensure they are answered or routed through the appropriate support channel.
**3.** To analyze, create, and resolve issue faced by clients.
**4.** Update our internal databases with information on technical issues, collect feedbacks & present report.
**5.** Ensure all SLA are met accordingly.
**6.** Follow up with client to ensure their technical issues are resolved.
**7.** Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
**8.** Provide a high level of professionalism and competent customer service.
**9.** Ensure high levels of client satisfaction.
**10.** Able to communicate effectively with customers in a friendly and polite manner following the processes.
**11.** Any other ad-hoc tasks when assigned from time to time.
**What are we looking**:
**2.** Good command in English.
**3. **Comfortable working with computers and multiple system.
**4.** With customer service experience from BPO/ Call Centre is preferable.
**5.** Able to start work immediately
**What will you get**:
Attractive salary package.
Yearly salary increase & performance bonus.
Health & Medical plan for employees.
Fast track career growth.
Opportunity to work in multicultural environment
Long Service Benefit
**Salary**: From RM3,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
Yes
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you available immediately? if no, please provide your notice period.
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
-
Client Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeJob Title: Client SupportWe are seeking a highly motivated and detail-oriented Client Support professional to join our team at Glints. As a key member of our support team, you will be responsible for proactively monitoring system performance, handling escalations, ensuring effective communication, and optimizing operational processes.Key...
-
Client Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeWe are seeking a highly skilled Client Support Specialist to join our team at Glints. As a key member, you will be responsible for ensuring the optimal performance of our systems by proactively monitoring system metrics, providing timely support to customers, and collaborating with internal teams to resolve technical issues.Key Responsibilities:Ensure...
-
Client Technical Support Specialist
5 months ago
Kuala Lumpur, Malaysia HUMAN INC SDN BHD Full timeAs a Client Technical Support Specialist, you will play a crucial role in our organisation, you will get the opportunity to create impact in the following areas: Client Management Manage client relationships, understand client challenges and provide strategic solutions Identify client needs and solution opportunities for clients Support in proposal and...
-
Business Analyst Treasury Consultant
5 months ago
Kuala Lumpur, Malaysia Sybex Support Services LLC Full time**Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...
-
Business Analyst
5 months ago
Kuala Lumpur, Malaysia Sybex Support Services LLC Full time**Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional...
-
Client Operation Support Bilingual in Mandarin
6 months ago
Kuala Lumpur, Malaysia Wonders Full time**Summary**: We are on the lookout for an organized Client Operation Support (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Support (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills. **Duties and...
-
Client Support Coordinator
7 months ago
Kuala Lumpur, Malaysia BID Operations Full timeEngaging with clients to address queries and provide information about our trading platforms and service offerings. - Assisting clients in resolving technical and troubleshooting issues. - Collaborating with different departments to efficiently resolve client concerns. - Monitoring and reviewing live chat conversations to maintain the highest quality...
-
Client Support Specialist
7 months ago
Kuala Lumpur, Malaysia BID Operations Full timeAre you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from...
-
Client Support Officer
7 months ago
Kuala Lumpur, Malaysia BID Operations Full timeAre you ready to embark on an exciting journey with a rapidly expanding global business? We’re on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you’re passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we’re seeking, we want to hear...
-
Payroll Analyst
6 months ago
Kuala Lumpur, Malaysia IT Consulting Company Full time**Job Details**: - Responsible for end-to-end processing of monthly payroll computation for client’s employees and ensuring legislative compliance. - Perform payroll verification and processing timely and accurately. - Process Singapore client’s IR21, NS Claims and Maternity Claims in a timely manner. - Assist in monthly, annual and periodic filings of...
-
Client Support Executive
5 months ago
Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full timeClient Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...
-
Client Management Support, Analyst
5 months ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
-
Global Client Support Specialist
6 months ago
Kuala Lumpur, Malaysia AGENSI PEKERJAAN TERRA STAFFING SOLUTIONS SDN BHD Full time**Contract term for 12 months** and good personal development opportunity for permanent position in the organization after expiry of contract. **Role & Responsibilities** Communicate and maintain relationships with our clients both foreign and local. communicating with clients and preparing for submission - Coordinate visa and work permit process of...
-
Client Support Associate
5 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Communication Inbound BPO BPO Voice Process Communication Skills BPO Skills BPO industry BPO Recruitment CSR - We are #hiring for a leading BPO in KL and Johor looking for Customer...
-
Client Support Specialist
5 months ago
Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full timeClient Support Specialist - EB Claims Contact Centre (Supporting Hong Kong) **Company**: MMC Corporate **Description**: **Hong Kong ASO Contact Centre** - Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line. - Resolving customer complaints and escalations: The contact centre...
-
Client Support Executive
5 months ago
Kuala Lumpur, Malaysia Marsh Full time**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...
-
Client Support Executive
5 months ago
Kuala Lumpur, Malaysia Marsh Full time**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...
-
Client Technical Support Specialist
7 months ago
Kuala Lumpur, Malaysia Great Pyramid Sdn Bhd Full timeWe are a specialized Business Process Outsourcing (BPO) firm providing high value-added service to assist our clients in expanding their business operations on a local & global basis. Reduce cost, focus on your core business and gain valuable market knowledge. Bachelor's or Equivalent
-
Client Support Executive
5 months ago
Kuala Lumpur, Malaysia Marsh Full time**Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...
-
Client Executive
7 months ago
Kuala Lumpur, Malaysia Dentsu Aegis Network Full timeThe purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiatives Job Title: Client Executive **Job Description**: Key responsibilities: - Proactive support role for team: most specifically executive and manager - Responds to simple client requests e.g. planning data - Uses Cascading Style Sheets and...