Client Support Specialist
1 month ago
We are seeking a highly motivated and detail-oriented Client Support professional to join our team at Glints. As a key member of our support team, you will be responsible for proactively monitoring system performance, handling escalations, ensuring effective communication, and optimizing operational processes.
Key Responsibilities:- Monitor system performance and provide proactive support to ensure seamless operations.
- Manage escalations and coordinate with relevant teams to resolve issues efficiently.
- Develop and maintain effective communication channels with stakeholders to ensure timely updates and feedback.
- Collaborate with the Operations Support and DevOps teams to improve product and working environment.
- Mediate escalating situations to prevent major incidents and ensure coordination of resolving parties.
- Minimum 3 years of experience in a relevant role.
- Proficient in English and Chinese Mandarin (Written and Verbal).
- Familiarity with server logs and monitoring tools.
- Knowledge of web servers, network protocols, and DNS.
- Prior experience in a Tech company or customer service environment.
- Excellent communication skills both written and verbal.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to details.
- Willingness to work on a 24/7 rotational shift, including weekends and holidays.
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Client Support Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeWe are seeking a highly skilled Client Support Specialist to join our team at Glints. As a key member, you will be responsible for ensuring the optimal performance of our systems by proactively monitoring system metrics, providing timely support to customers, and collaborating with internal teams to resolve technical issues.Key Responsibilities:Ensure...
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IT Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full timeJob Title: IT Support SpecialistJob Summary:Provide exceptional customer service and technical support to internal clients.Resolve system issues and manage escalation to 2nd Line.Improve and update Knowledgebase.Familiar with multichannel service delivery and communications.Key Responsibilities:Own and track tickets within SLAs.Identify, resolve or manage...
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Client Service Senior Specialist
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeJob Description for Client Service Support Role We are seeking a skilled Client Service Support professional to join our team. The ideal candidate will possess strong communication skills, a proactive approach, and the ability to work collaboratively with internal stakeholders to provide high-quality service to clients. Key Responsibilities: • Provide...
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Customer Support Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full timeWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at Emerald Zebra. This role is ideal for individuals with strong communication skills and proficiency in Mandarin, as well as fluency in English.About the RoleAs a Customer Support Specialist, you will be responsible for providing timely and accurate solutions...
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Customer Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full timeJob Title: Customer Support Specialist - Mandarin SpeakerEmerald Zebra is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the China region, with Mandarin being an essential language skill.Key...
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IT Application Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full timeAt SEER S&R, we are seeking a highly skilled and motivated IT Application Support Specialist to join our team. This is an excellent opportunity for a talented individual who is passionate about delivering exceptional customer service and technical support.The successful candidate will be responsible for providing timely and effective support to our internal...
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Customer Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeAt Hunters International Sdn Bhd, we are seeking a highly skilled Customer Support Specialist to join our team. As a bilingual service consultant, you will be responsible for providing exceptional customer service to clients via phone calls. Your key responsibilities will include:Delivering excellent customer support and services, with a focus on patient...
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Executive Support Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia IFloss Dental Full timeAbout the RoleWe are seeking a highly skilled and experienced Executive Support Specialist to join our team at IFloss Dental.This is a dynamic role that requires exceptional organizational, communication, and problem-solving skills.
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Administrative Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeJob SummaryWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Hunters International Sdn Bhd. As a key member of our support staff, you will be responsible for providing exceptional administrative support to our Directors, ensuring the smooth operation of our office and contributing to the success of our...
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Sales and Customer Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full timeAbout the Role:We are seeking a highly skilled and experienced Sales and Customer Support Specialist to join our team at Summit Next Technologies Sdn Bhd. As a Telesales Associate, you will be responsible for providing exceptional customer service and sales support to our clients in the Forex industry.Responsibilities: De-escalate situations involving...
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Forex Market Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full timeCompany Overview:As a leading global financial markets specialist, we provide transparent and easy access to financial markets for retail clients worldwide. With a strong presence in Southeast Asia, our headquarters is based in Malaysia.Job Location: KLCC area, accessible via KLCC LRT StationShift Hours:8:00 AM - 5:00 PM (Day Shift Office-based)2:00 PM -...
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Marketing Support Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia FastLaneRecruit Full timeFastLaneRecruit is seeking a skilled Marketing Support Specialist to join our team. This role offers a competitive salary of $60,000 - $80,000 per annum, depending on experience.About the RoleWe are looking for a highly organized and detail-oriented individual to provide administrative support to our marketing team. The ideal candidate will have 2-3 years of...
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IT Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time**Job Summary** We are seeking a highly skilled IT Support Specialist to join our team at Cartrack. The successful candidate will be responsible for managing IT technical activities to achieve operational outcomes, including timelines, expected stakeholder experience, and prioritizing and allocating workflow. **Key Responsibilities** Provide timely and...
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IT Support Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full timeJob Position: IT Application SupportJob Description :Responsibilities :Advocate for Customer success and manage customer expectations.Resolve system issues and escalate to 2nd line support as needed.Improve and update knowledge base for better service delivery.Support internal clients with system admin tasks and product knowledge expertise.Communicate...
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ESG Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Azeus Systems Limited Full timeAbout the RoleWe are seeking an ESG Specialist to support our ConveneESG Software product, which aims to help clients navigate the evolving landscape of sustainability reporting.As an ESG Specialist, you will be responsible for providing support to clients in creating templates and preparing sustainability reports using local provisions and frameworks such...
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Desktop Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeWe are seeking a highly skilled Desktop Support Specialist to join our dynamic team at Cartrack. The successful candidate will be responsible for ensuring the optimal functioning of our IT infrastructure, providing top-notch support to end-users, and maintaining a high level of customer satisfaction.Main Responsibilities:Proactively maintain branch...
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Senior Financial Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Click and Connect Online Limited Full timeJob Title: Senior Financial SpecialistAbout the Role:We are seeking an experienced Senior Financial Specialist to join our team at Independent Resourcing Consultancy Ltd. As a Senior Financial Specialist, you will be responsible for providing expert financial advice to our clients, helping them to achieve their financial goals and secure their financial...
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Senior Support Specialist L2/L3
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob Title: Senior Support Specialist L2/L3At Oxydata Software, we are seeking a highly skilled Senior Support Specialist L2/L3 to join our team. This role will be responsible for providing technical support and troubleshooting expertise on Informatica, Teradata, and Hadoop platforms.Key Responsibilities:Provide technical support and troubleshooting expertise...
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Technical Support Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Cartrack, responsible for managing technical activities, providing timely information, and evaluating operational issues to ensure business risks are minimized.Key Responsibilities:Manage IT technical activities to achieve operational outcomes.Provide timely and effective...
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Content Review Specialist
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeJob Title: Content Review SpecialistOur Client, a technology-enabled global business services company, is seeking a highly skilled Content Review Specialist to join their team. As a Content Review Specialist, you will play a critical role in ensuring the quality and integrity of user-generated content on our client's platform.Key Responsibilities:Review and...