Front Desk Receptionist
3 days ago
**ROLE SUMMARY**:
Providing customer service to both Internal & External customers.
**PURPOSE OF THE POSITION**:
To handle all enquiries and phone calls for the company.
**KEY RESPONSIBILITY**:
1. Responsible for front desk functions and guest reception.
2. Attend to all guests / visitors enquiries at the reception counter professionally.
3. Attend to all incoming and outgoing calls appropriately and courteously.
4. Handling all incoming company telephone calls and “walk-in” visitors in a highly professional, courteous, proactive and efficient manner.
5. Maintain a neat and professional Front Office environment to reinforce a professional image to both internal employees and external customers.
6. Answering phone calls with good manner and directing the calls to the appropriate department as well as taking down messages.
7. To provide telephone counselling on admissions and all other enquiries.
8. To liaise with cleaning and pantry personnel in maintaining cleanliness of the rooms and in preparing refreshments when necessary.
9. Handle in-coming and outgoing mails - acknowledge, sort, record and distribute in-coming mails to the respective departments.
10. Perform a wide range if administrative support as needed.
**QUALIFICATION AND EXPERIENCE**:
- At least 1 year of working experience in the related field is required for this position.
- Ability to handle multiple task and prioritize work.
- Ability to communicate with all levels and difficult people, due to vast differences in people met on a daily basis.
- Customer service oriented attitude to both internal and external custom.
EDUCATION REUQIREMENT
Pacific Inter-Link (PIL) was incorporated in 1988 in Kuala Lumpur to promote the export of various commodities and services from Asia to the global markets.
Envisioning the potential of Asia as an economic powerhouse, PIL rapidly grew to become one of the leading export houses in Malaysia.
The PIL group is actively engaged in a diverse range of activities such as manufacturing, refining, trading, tank terminal, marketing of consumer Products and shipping services.
Being a focused, well-directed and far-sighted organization, the PIL group strongly believes in long-term strategic planning, while at the same time ensuring flexibility to serve customer needs. We are confident that these dynamic business principles will continue to spur us towards a great future.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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