Js2-technical Support Advisor
3 weeks ago
Addressing and resolving inbound customer support inquiries.
- Working with internal cross-functional partners to resolve customer inquiries.
- Achieve & maintain target performance and on-time metrics.
- Ensure each inquiry is “resolved” form the customer’s perspective.
- Understand common customer pain-points and actively contribute to a knowledge base of resolution.
- Identify opportunities to elevate best practice positioning and help center content creation.
- Possess a service-oriented mind set and approach to work, delivers value through service.
- The ability to thrive in a dynamic, team-focused environment.
- The ability to comprehensively research and review complex problems to determine the best solution.
- Able to demonstrate experience developing and exercising strong judgement skills
- Stays cool under pressure.
- The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs.
- Eagerness and ability to work in fast-paced, startup-like environment.
- Self-starter/self-motivated to achieve top performance standards.
- Teachable attitude and commitment to a growth mindset in the workplace.
- Demonstrated commitment to upholding a culture centered around core values.
- Identify opportunities to improve ad products and the customer experience, serve as the VOC.
- Demonstrated ability to work and collaborate within a team.
- Ability to prioritize and manage tasks within a sometimes chaotic environment.
- Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimum).
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Kuala Lumpur, Malaysia Career International Full timeResponsibilities **Job Description**: We are on the lookout for an enthusiastic JS2-Teammate (mono) - Customer Service (Mandarin) to join our high calibre team at Career International in Kuala Lumpur. Growing your career as a Full Time JS2-Teammate (mono) - Customer Service (Mandarin) is an amazing opportunity to develop productive skills. - Customer Service...
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IT Technical Support Advisor
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Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeWe are currently seeking an IT Technical Support Advisor to join our team in Kuala Lumpur. In this role, you will provide top-notch technical support to clients across various industries, with a strong emphasis on Japanese language proficiency.The ideal candidate should possessA valid working permit in MalaysiaRelevant experience in IT technical support or a...
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Technical Support Advisor English Speakers
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Principal Technical Advisor
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Pre-Sales Technical Advisor
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Audio Visual Technical Support Advisor
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Kuala Lumpur, Malaysia Pulse-Eight Full timePulse-Eight are a multi-award winning, industry-leading design house and manufacturer of Video and Audio Control and Distribution systems, distributing our products to over 100 countries worldwide. Established in 2010, we are a 50+ strong global team with Headquarters in Dorset, England, and expanding global locations in Malaysia and the United States. With...
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Technical Sales Advisor
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Js2- IT Technical Support
20 hours ago
Kuala Lumpur, Malaysia Career International Full timeDUTIES AND RESPONSIBILITIES: - Working with internal cross-functional partners to resolve customer inquiries Achieve & maintain target performance and on-time metrics. - Ensure each inquiry is “resolved” form the customer’s perspective. - Understand common customer pain-points and actively contribute to a knowledge base of resolution. - Identify...
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Js2- Technical Support
3 weeks ago
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Technical Advisor
2 days ago
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Technical Sales Advisor
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Technical Sales Advisor
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Technical Advisor
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Technical Advisor
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Customer Support Advisor
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Technical Advisor
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Kuala Lumpur, Kuala Lumpur, Malaysia Puratos Full timeAt Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie, and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities. We are more than 10,000...
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Technical Sales Advisor, Sr
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