Js2-teammate (Mono) - Customer Service (Mandarin)

4 weeks ago


Kuala Lumpur, Malaysia Career International Full time

Responsibilities
**Job Description**:
We are on the lookout for an enthusiastic JS2-Teammate (mono)
- Customer Service (Mandarin) to join our high calibre team at Career International in Kuala Lumpur.
Growing your career as a Full Time JS2-Teammate (mono)
- Customer Service (Mandarin) is an amazing opportunity to develop productive skills.
- Customer Service (Mandarin) at Career International today

**DUTIES AND RESPONSIBILITIES**:
Filter content from the client's website.
Perform data and research functions.
Provide support through known basic troubleshooting techniques.
Manage and resolve customer complaints.
Identify and escalate priority issues.
Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
Meet and exceed client mandated KPI's (Key Performance Indicators).
Ensure consistent performance based on a continuous improvement model.
Ensure that all login and Passwords (both Internal & External) are kept confidential.
Participate in all Internal and External mandated trainings and/or seminars.
Have knowledge, understanding, and compliance with our policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Perform other duties as assigned by management

**Company Benefits**:
Company offers great benefits
Advancement opportunities
Attractive package
Report Job

Benefits



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