Customer Service Advisor

3 days ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Position: Native Japanese - Customer Service

Location: Kuala Lumpur, Malaysia.

**Salary**: RM9000 + KPI RM 300 + Night Shift allowance RM 300

Language: Native Japanese +English

Project: Airline

Work hour: 9 - 6pm

Quantifications: National Diploma or Degree with at least 1 years Customer Service experience

Target Onboarding date: 8th June 2024.

**Responsibilities**:
The Customer Service Advisor interfaces with customers via calls and online Booking, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

NOTE: The paperwork and relocation expenses will be handled by the company

**Job Types**: Full-time, Permanent

Pay: RM9,000.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?



  • Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert **Customer Service Advisor**: **Location **- Radius, Sdn. Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, Malaysia **Days of Work** - **Monday - Friday Radius Payment Solutions are a highly regarded and successful Global Fleet Management Company, with offices across 5 continents. As a business, we offer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job AdvertCustomer Service Advisor:Location - Radius, Sdn. Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, MalaysiaDays of Work - **Monday - FridayRadius Payment Solutions are a highly regarded and successful Global Fleet Management Company, with offices across 5 continents. As a business, we offer Fuel Cards,...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...

  • Service Advisor

    3 days ago


    Kuala Lumpur, Malaysia AAW NEXUS SDN BHD Full time

    **Full job description** The Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Customer service advisor gaming **Key Responsibilities**: Ensure service delivery meets contractual Key Performance Indicators (KPIs). Understand customer requirements, utilize...

  • Service Advisor

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia AAW NEXUS SDN BHD Full time

    Full job descriptionThe Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Position: Native Japanese - Customer ServiceLocation: Kuala Lumpur, Malaysia.Salary: RM9000 + KPI RM 300 + Night Shift allowance RM 300Language: Native Japanese +EnglishProject: AirlineWork hour: - 6pmQuantifications: National Diploma or Degree with at least 1 years Customer Service experienceTarget Onboarding date: 8th June 2024.Responsibilities:The...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative(Bilingual Advisor) **Location**:Remote (Work from home in Malaysia) **Category**: Full time position, 40 hours per week **Pay:M$3000-4000 MYR** **Company Overview** TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it...

  • Advisor I

    1 week ago


    Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Job title: Advisor I, Customer Service Location: KL Sentral Language: Mandarin Work schedule: Permanent Night shift, 8:00 PM to 8:00 AM, in between 9 hours of working with rotational off. **Salary**: Basic 4500 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300 Target start date: June 24, 2024 Minimum requirements: - 6 Months of CS...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Any OtherTimings:Rotational Shifts (Permanent)Industry:OtherWork Mode:Work from officeFunctional Area:Any OtherKey Skills: Customer Service Customer service advisor gamingKey Responsibilities:Ensure service delivery meets contractual Key Performance Indicators (KPIs).Understand customer requirements, utilize decision-support tools, and provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:IT-Software / Software ServicesWork Mode:HybridFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Computer Computer Games Customer Service Microsoft Office Customer oriented gaming 2 years in Customer Service experienceGaming level in Genshin Impact/Honkai Stair...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    Role PurposeEnsure a positive customer journey by providing relationship management support as a named advisor across the whole client lifecycle, from planning through to invoice.Responsibilities: Prioritise, plan and ensure completion of all customer activity from planning through to invoice, in line with or ahead of agreed business SLAs (ensuring that...

  • Customer Advisor

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

    Advisor I, Chat SupportThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities Ensure...


  • Kuala Lumpur, Malaysia LRQA group Full time

    Job ID:40065 Location:Kuala Lumpur : Naza Tower : Plat Position Category:Customer Service Position Type:Employee Fixed Term **Who are LRQA?** LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification,...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets in SEA and Greater China. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect,...

  • Advisor I

    1 week ago


    Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Job title: Advisor I, Customer Service Location: KL Sentral Language: Local Mandarin Speaking Work schedule: 24H/7, Rotational Shift **Salary**: Basic 4000 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300 Target start date: July 8, 2024 Minimum requirements: - 1 year in Technical support - TELCO and IT background is required -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EMCO Executives Sdn Bhd Full time

    Position Title:Customer Service AdvisorOnboarding Date Required: 8th July 2024Language Requirement:Mandarin (Native) / Cantonese (Native) + English (B2) + Malay (Average if possible)Location:KL SentralWorking hours:In between 8:00PM to 8:00AM shift (9 hours per shift, 5working days per week)Remuneration package offering: RM4500 Basic + KPI Allowance up to...