Customer Service Executive

2 weeks ago


Kuala Lumpur, Malaysia BGC Outsourcing Sdn Bhd Full time

**Contract duration**:6 months

**Working hours**:

- Monday to Sunday: 5 Days work a week (Off Rotate)
- 9.30am to 6.30pm (1 hour break) / 12.30pm to 9.30 pm (1 hour break)

**Working mode**: Fully work from home

**Roles & Responsibilities**:

- Ensure customer satisfaction by addressing customer inquiries, resolving complaints with dedication to RCA (Root Cause Analysis) for fast and effective resolutions.
- Educate customers on product features and benefits, collecting feedback from them.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage our customers.
- Support ongoing NPS (Net Promoter Score) measurement via survey management and data analysis.
- Analyse the trend of NPS to identify opportunities to improve customer experience.

**Requirements**:

- SPM / Diploma / Degree are welcomed to apply.
- Preferably minimum 1 year of experience in a customer service / call centre environment preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Positive attitude and commitment to providing outstanding customer service.

**Irene Koo**

**Recruitment Consultant**

**BGC Outsourcing Sdn. Bhd.**

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM1,000.00 - RM3,000.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

**Experience**:

- customer service: 1 year (preferred)
- call centre: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)



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