Inside Sales Representative
4 weeks ago
**Job Function**: Custmer support/service, Sales coordinator/Admin/Receptionist/Secretary
- ** Industry**: Call Center
- ** Job Description**:
- Job Description:
- Field inbound calls and exhibit the correct sales and customer experience behaviours throughout the entire interaction
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
- Troubleshoot client products as needed to resolve each call the first time
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
- **Requirement**:
- Education Background : Bachelor’s degree or Diploma in any discipline
- Experience : Min 1 year customer service experience in BPO industry, preferable to have experiences in US/UK/AUS market
- Skill : Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)
- Requirement:
1. Ability to meet sales targets, while providing a stellar customer experience
2 Strong capability of transitioning support calls to solutioning sales opportunities
3. Proven ability to promote and build extraordinary customer rapport
4. Multitasking and computer navigation abilities
5. Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
results
7. Self-driven to achieve targets and deliver superior service
- ** Other Language**: English
- ** Benefit**:
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