Content Reviewer

1 week ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

**Project Overview**:
The project provides data curation & annotation services to help develop client’s (virtual) assistant platforms. Team works closely with Machine Learning, modeling teams, providing the critical data they need to improve Virtual assistant's language understanding capabilities.

**Job Summary**:
Seeking an Associate for our project to undertake labeling annotation and dialogue evaluation on text data to assess and improve. This team plays a critical role in capturing the Percentage of Queries Understood by Virtual Assistant as per Natural Language Understanding.

Skills require high attention to details and ability to adapt to dynamic changes due to emerging business requirements.

Each annotator/business associate is responsible for annotating the given query by comparing the available guidelines and context. When it is in-scope, the query should be annotated and when it is out of scope (ambiguous or complex) it should be flagged. The Business Associate/Annotator should have logical/reasoning capabilities, and language skills to process and make sense of the information that needs to be annotated efficiently.

**Role and Responsibilities**:
Identifying and making sense of language patterns

Should be able to identify the patterns & the meaning from composition of words of assigned language

Able to identify similarities and differences between various intentions uttered on Virtual Assistant

Good communication skills, ability to identify the gaps and suggest improvement plans

Deliver excellent performance to achieve and exceed contractual SLA

Ensuring production quality and target KRAs are met

Meet expectations of process and should be able to sense business requirements

Flexibility in working hours basis the business requirement

Maintaining confidentiality and adhering to company/customer policies.

**Applicant’s Specifications & Qualification**:
A Bachelor’s degree in any stream, or a related discipline

Excellent communication and Proficiency in Grammar(In English & KOREAN Language)

Problem-solving and logical reasoning skills

Comfortable working in a fast paced, highly collaborative, and dynamic work environment

Ability to handle pressure and a natural go getter

**Training & Certification**:
Training will be commenced and completed in one month. Associates will go through multiple assessments during this period.

**Job Type**: Permanent

**Salary**: RM7,000.00 - RM7,500.00 per month

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)


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