Operation Executive

7 months ago


Petaling Jaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Key Responsibilities:

- Customer Support: Provide exceptional customer service to Mandarin-speaking users, addressing inquiries, troubleshooting issues, and ensuring a positive user experience.
- Operations Management: Oversee day-to-day operations of the gaming platform, including coordinating with different departments to ensure seamless functioning.
- Mandarin Communication: Serve as a primary point of contact for Mandarin-speaking users, communicating effectively in Mandarin both verbally and in writing.
- User Engagement: Proactively engage with users through various channels, including social media, forums, and community events, to foster a vibrant and active user community.
- Data Analysis: Analyze user data and feedback to identify trends, preferences, and areas for improvement, providing insights to inform decision-making processes.
- Process Improvement: Continuously evaluate and optimize operational processes to enhance efficiency, productivity, and user satisfaction.
- Documentation: Maintain accurate records and documentation related to operations, ensuring compliance with company policies and industry regulations.
- Cross-functional Collaboration: Collaborate with teams across departments, including product development, marketing, and finance, to support company objectives and initiatives.
- Training and Development: Assist in training new team members and providing ongoing support and guidance to ensure a high level of performance and competency within the operations team.

Qualifications:

- Fluency in Mandarin and English, with excellent written and verbal communication skills in both languages.
- Prior experience in customer service, operations, or related fields, preferably within the gaming industry.
- Strong interpersonal skills and the ability to build positive relationships with colleagues and customers.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Detail-oriented with excellent organizational and multitasking abilities.
- Adaptable and proactive, with a willingness to take on new challenges and initiatives.
- Knowledge of gaming industry trends, platforms, and technologies is a plus.
- Bachelor's degree or equivalent experience in a relevant field.

**Job Type**: Permanent

**Salary**: RM4,500.00 - RM5,000.00 per month

Schedule:

- Monday to Friday

Ability to Commute:

- Petaling Jaya (required)

Ability to Relocate:

- Petaling Jaya: Relocate before starting work (required)


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