E-commerce Customer Service
4 days ago
**Requirements**:
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields is an added advantage but not essential.
- Passionate towards e-commerce industry.
- Good communication and interpersonal skills.
- Good writing skill in English & Bahasa Malaysia is an advantage.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Ability to multi-task, priorities and manage time effectively.
- Active on Social Media
- Attention to detail to ensure accuracy
- Able to cope with challenging and fast paced online environment
**Responsibilities**:
This job is mainly on online e-commerce. We are expanding our business to go online.
- Assist to reply customer inquiries from Lazada, Shopee and our website & social media platforms including weekend.
- Efficiently handle inbound and outbound customer call inquiries.
- Provide fast and timely solutions to all customer related problems.
- Ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Coordinate with dispatch team to update order status and delivery information.
- Assist in copywriting for social media post.
- Update product info on online platform.
- Half day work for alternate Saturdays
- Any ad-hoc task as assigned by superior.
**Benefits**:
- Annual leave and sick leave
- KWSP and SOCSO
- Career Progression opportunities
- Performance Bonus
- Uniform
Additional Benefits
- No Shift Rotation
- Training Provided
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
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