Clinical Specialist

8 months ago


Petaling Jaya, Malaysia Stryker Corporation Full time

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

**What You Will Be Doing**:

- Provide effective technical consultative service to customers before, during and after routine surgical cases
- Attend and support routine primary surgical procedures
- Case prearrangement and instrument & implant kits monitoring
- Provide inventory management and invoicing to customers and branch operations
- Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
- Document incidents regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
- Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
- Ensure that products requiring maintenance are returned to the branch in a timely manner
- Assist in providing some product training to colleagues and/or customers in both one-on-one and in-service settings
- Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

**Who We Are Looking For**:

- Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
- Nursing, Operation Theatre Scrub or Clinical Support experience is preferred
- Good communication skills in spoken and written English
- Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
- Good interpersonal skills to build rapport with and manage internal and external stakeholders

**About Stryker


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