Agency Management, Spx Express

3 months ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- 1. Vendor Management & Meetings:
- Participate and manage meetings with new vendors, labor, trucking, property, contractors, and suppliers.
- Conduct monthly business reviews to ensure smooth operations and adherence to expectations.

2. Performance Monitoring:
- Travel across multiple locations within the SPX Hubs to oversee and ensure vendor performance is on par.
- Regularly monitor SLA (Service Level Agreements), KPI (Key Performance Indicators), and other performance metrics.

3. Operations Mediation:
- Act as a mediator between the commercial and operations teams during SPX Operation Reviews, facilitating smooth communication and resolving any operational issues.

4. Regional Oversight:
- Monitor the performance of vendors in both Sabah and Sarawak, ensuring compliance with performance benchmarks and overall satisfaction.

**Requirements**:

- Legally allowed to work in Sabah based on respective state law requirements
- Diploma / Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous.
- At least 2 years of total work experience focusing on logistics operations, warehouse operation, project management, procurement or related fields.
- Strong leadership & managerial skills and drive collaboration and synergy across different teams.
- Good communication and presentation skills, able to communicate with stakeholders of all levels.
- Ability to deal with ambiguous situations.
- Fast learner, comfortable with a dynamic environment.
- ** Working pattern: 5 days a week**:

- ** Working location: Jalan Cendera Kasih, 88450 Kota Kinabalu, Sabah

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