Local Delivery Manager

5 days ago

Kuala Lumpur, Malaysia Orange Business Services Full time

Meet or exceed the targets set by the management with regards to:
Customer Satisfaction

TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect)

Overdue Orders

Database(s) accuracy

Quality of 1st time installation

Accountable for order management of all customer solution/ service orders from the receipt of valid service requests, to the local hand over as per predefined milestones

Perform order validation of assigned orders with the local customer

Help define/ revise Target Delivery Date (TDD) based on the local customer’s needs/ availability

Determine adequate local entry point

Accountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedules

Accountable for timely receipt of local loops and associated equipment based on a service/ solution order received

Resolve any ordering related issues with the PTT or Third Party Vendor

Establish local loop delivery dates in coordination with the overall required customer TDD

Schedule, execute, and validate local loop testing with the local PTT. Responsible to ensure local loop tests are Equant acceptable before final handover of services to customers

Proactively coordinate, track and manage service & solution components until full delivery of completed service/ solution to the customer

Perform proactive Order Management to ensure the TDD is met on all orders

Ensure sales/provisioning databases are accurately updated at all times

Initiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service

Assess circuit orders optimizing resources (channelized circuits, mux, etc ) and cost (reuse of creased circuits for ex.)

Manage port allocation process based

Place and track & ensure completion of circuit orders with relevant local PTT and third party vendors

Lead testing of circuit deliveries with Installation Support and the PTT until circuit fully operational

Be the Single Point of Contact for the local customer: Provide status and progress reports, manage all related customer relationship management questions with the local customer

Request and analyze site surveys when applicable

Be the main point of contact for the Field during the installation phase

Assist with the various acceptance test, when applicable

Incorporate and manage country specific requirements in the provisioning process

Any other duties as required by manager

Customer Implementation Management entities

Procurement/ Logistics, Circuit Delivery and all other Supply Chain groups

Field Services

Access Network Implementation

Global Configuration and Change Management

Professional Services

Marketing & Sales

Billing

Network & Product Engineering

Project Management

Telco Access Management

Technical Projects and Implementation

Outside Equant:
Local Customer

Local PTT Provider

Decision Making

Owner of local components associated with the service/solution order with

Accountability for all elements therein

Work autonomously to ensure service delivery within committed timeframes and meeting major milestones

Demonstrates initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality

Must be knowledgeable of local PTT working practices and provide final decision on local loop acceptance based on test results scheduled and executed by the LDM and PTT.

Order acceptance/ rejection authority

Accountable for on time delivery and reduction of the Lead Time to Connect (LTC)

Management of “just in time” delivery of support services to optimizes cash flow; selection of most cost
- effective support vendor for best local solution

Empowered to propose alternative implementation logistics solutions to fulfill customer requirements for problem resolution

Escalation Authority empowered to escalate to higher levels of management

Sound understanding of telecommunications protocols and technologies

Sound understanding of circuits, hardware and the network - Network Components

Good understanding of the Service Delivery processes and organization

Good understanding of Equant Data and Voice Services

Good understanding of CSD tools such as SESAM, OPAS, GPM, FILEADE etc. preferred

Good understanding of the Telco (PTT) environment

**about you**:
Must have fluent language proficiency in both spoken and written English

Fluent language proficiency in both spoken and written in other languages i.e Korean,Japanese, Vietnamese and Bahasa Indonesia is an added advantage.

Degree/Equivalent in telecommunications or engineering field, preferred

CCNA/PMP/ITIL preferred

Customer Service and Telecommunications experience, highly desirable

2 - 5 years experience in the specified local telecommunications area

**additional information**:
Excellent organizational and planning skills

Detail oriented

Time manag

  • Associate, Ar Service Delivery

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Our Regional Finance Team is seeking a highly motivated **Account Receivable Associate** to manage the end-to-end Accounts Receivable processes for MY, involving calculation, billing, monitoring balances, managing queries, report generation and analysis for multiple countries. To be successful in this role, you are required to be...

  • Associate, O2c Service Delivery

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an** O2C Associate **to join our growing team in Finance based in our shared service centre in our KL office, located in Southgate Commercial Centre! **Responsibilities**: - Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues - This is a task that can require conflict resolution...

  • Specialist, Category Management

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We’re currently looking for a **Specialist, Category Management (IT & Professional Services) (APAC)** to join our regional team (KL office based). The Specialist, Category Management (IT & Professional Services) (APAC), is responsible for overseeing all aspects of IT and Professional Services procurement within the region. This role...

  • Localization Manager

    7 months ago

    Kuala Lumpur, Malaysia Intellect Full time

    As a localization manager at Intellect, you would be responsible for overseeing the process of adapting products, marketing materials, and other content for different languages and regions. This may involve coordinating with translators and other language professionals, managing budgets and timelines, and ensuring that the localized content is accurate and...

  • Localization Project Manager

    7 months ago

    Kuala Lumpur, Malaysia BayanTech Full time

    Receiving client's projects/quotations and analyzing the requirements. - Collaborates closely with clients to understand project requirements, provide updates, and address any concerns. - Develops project plans and workflows, managing time, budget, resources and quality control - Creates and controls localization project budgets, performs cost tracking...

  • Local Trial Manager

    7 months ago

    Kuala Lumpur, Malaysia Novasyte Full time

    As Local Trial Manager you will be responsible for local management of a clinical trial in a country or countries, managing the operational aspects of projects to meet contractual requirements. You will act as primary point of contact to lead, manage and co-ordinate the conduct of clinical trials from study start-up to close out at a country level in...

  • Manager, CRM

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Foodpanda is looking for a highly motivated and experienced Regional CRM MarTech Manager, Marketing (APAC) to join our Regional CRM Martech Team. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! - Drive more relevant CRM messages to customers by surfacing...

  • Specialist, Account Management

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an **Account Specialist covering the industries of Financial Services & Insurance** to be based in **Bangsar South**. This role will be reporting to the **Head, Advertising & Partnerships**. At Advertising & Partnerships we are disrupting the online and offline advertising space by offering a full suite of high...

  • Manager, Sales

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **Responsibilities**: **Planning & Execution** - Accountable for the sales planning exercises, owning and driving milestones with the respective cross-functional and partnerships teams - Design and set up sales metrics and sales models based on strategic objectives - Set up Salesforce SOP by evaluating existing booking practices and...

  • Regional Salesforce Administrator

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are seeking a **Salesforce Administrator **to join our regional team in Malaysia. This is a regional role and you will be part of the foodpanda and Delivery Hero Salesforce team. You will sit with the local team in the APAC region. You will be exposed to all levels of Salesforce work in a highly developed and functional team...

  • Intern, Customer Experience

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Day to day task: - Analyzing problems, deriving and communicating insights from large, complex sets of data with the assistance by Sr Manager - Work alongside the Customer Experience team on business projects - Transform big data sets into visualizations to help the team and business make the right data-informed decisions - Data...

  • Executive, Lead Generation

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES** foodpanda Malaysia Sdn Bhd is looking for Lead Generation Executives to provide sales and marketing support in building a pipeline of leads to meet business plans and company objectives. Responsible for converting leads through an online lead generation tool, qualifying them, and cleaning up the...

  • Customer Experience Executive

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior - To...

  • Service Executive, Partner Service

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity WHAT YOU WILL OWN: - Ensure the highest quality of customer service to vendors - Process orders and manage relationships with hundreds of restaurants - Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses - Ensure that processes are...

  • Vendor Experience Executive

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer experience through providing feedback on SOP, Process and agent behavior 2. To maintain...

  • Customer Experience Executive

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Category Coordinator

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are seeking an entrepreneurial Category Coordinator who will be responsible for supporting selected categories within foodpanda’s pandamart team. He/She will assist the Category Managers to manage product content, ensure system accuracy, promotion setup and liaise with internal and external stakeholders. This role will be based...

  • Executive, Vendor Education

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **WHAT YOU WILL OWN**: - Onboard potential foodpanda vendors on the platform via phone call & livechat - Assist the sales team on face-to-face/call training sessions with potential vendor - Provide the support to the vendors to ensure they are satisfy with foodpanda - Setting up relevant accounts for potential vendors for them to...

  • Executive, Vendor Education

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity WHAT YOU WILL OWN: - Onboard potential foodpanda vendors on the platform via phone call & livechat - Assist the sales team on face-to-face/call training sessions with potential vendor - Provide the support to the vendors to ensure they are satisfy with foodpanda - Setting up relevant accounts for potential vendors for them to start...

  • Executive, Content

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES**: As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request...