IT Support Manager

2 weeks ago


Petaling Jaya, Malaysia Eve M Solution Full time

**Responsibilities**:

- Lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.
- Ensure that the IT support team is providing high-quality support to our customers.
- Develop and implement new support processes and procedures.
- Manage the IT support budget.
- Mentor and develop junior IT support staff.
- Stay up-to-date on the latest cybersecurity threats and vulnerabilities.
- Respond to security incidents in a timely and effective manner.

**Qualifications**:

- 5+ years of experience in IT support, with 3+ years of experience in a supervisory or management role.
- Experience in leading and coaching a team of IT professionals.
- Experience in implement or maintain security solutions including SIEM, firewalls, EDR and etc.
- Proven ability to develop and implement new support processes and procedures.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with cybersecurity threats and vulnerabilities is a plus.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work with a team of experienced and talented cybersecurity professionals.
- Chance to make a real difference in protecting our customers from cyber threats.
- Training provided

**Job Types**: Full-time, Permanent

**Salary**: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to Commute:

- Petaling Jaya (required)


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