IT Support Manager
2 weeks ago
**Responsibilities**:
- Lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.
- Ensure that the IT support team is providing high-quality support to our customers.
- Develop and implement new support processes and procedures.
- Manage the IT support budget.
- Mentor and develop junior IT support staff.
- Stay up-to-date on the latest cybersecurity threats and vulnerabilities.
- Respond to security incidents in a timely and effective manner.
**Qualifications**:
- 5+ years of experience in IT support, with 3+ years of experience in a supervisory or management role.
- Experience in leading and coaching a team of IT professionals.
- Experience in implement or maintain security solutions including SIEM, firewalls, EDR and etc.
- Proven ability to develop and implement new support processes and procedures.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with cybersecurity threats and vulnerabilities is a plus.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work with a team of experienced and talented cybersecurity professionals.
- Chance to make a real difference in protecting our customers from cyber threats.
- Training provided
**Job Types**: Full-time, Permanent
**Salary**: RM7,000.00 - RM10,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to Commute:
- Petaling Jaya (required)
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