![AFAA GROUP INDUSTRIES SDN. BHD.](https://media.trabajo.org/img/noimg.jpg)
Customer Representative
4 weeks ago
**Kelayakan**:
Boleh berbahasa Melayu dan Inggeris(advantage).
Boleh bekerja di Gambang, Pahang.
Boleh bekerja mengikut syif jika syarikat memerlukan syif.
**Job Scope:
- **
Memberikan consultant kepada pelanggan secara atas talian melalui call dan WhatsApp
Bertindak sebagai pemaklum kepada wakil pengedar dan customer dengan memberitahu event syarikat, promosi produk dan kempen ganjaran yang dijalankan.
Menerangkan tentang syarikat, produk dan promosi kepada semua pelanggan-pelanggan dan bakal pelanggan syarikat.
Untuk mengekalkan hubungan yang kukuh dengan pelanggan, menyampaikan kepada mereka mengenai produk syarikat, harga dan promosi.
Berpengetahuan untuk pengendalian pelanggan online dan offline dan membalas semua mesej daripada pelanggan.
Setiap hari perlu berhubung dengan pelanggan dan kenalpasti apa yang pelanggan perlukan.
Sentiasa beramah mesra dengan pelanggan melalui telefon atau chat.
Kendalikan panggilan telefon daripada pelanggan dan membuat panggilan telefon kepada pelanggan untuk sebarang promosi dan keperluan setiap hari untuk membuat susulan servis kepada pelanggan.
Memastikan kepuasan pelanggan supaya pelanggan boleh membuat repeat order dan memberikan rating yang terbaik untuk produk syarikat.
Untuk membangunkan pangkalan saluran peniaga (CRM - Database) yang kukuh untuk jualan pada rangkaian produk sedia ada
Menyediakan perkhidmatan jualan berkualiti tinggi dan perkhidmatan selepas jualan kepada pelanggan.
Track order
Customer services
Manage order - Print Airway Bill
Host Live Monitoring - Sales
Manage Product Replacement - Warranty
Manage Database Customer
Manage Logistic/Courier
Tracking Parcel
**Job Types**: Full-time, Internship
Contract length: 3-6 months
Pay: RM300.00 per month
**Benefits**:
- Free parking
Schedule:
- Day shift
-
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