Customer Representative

4 weeks ago


Kuantan, Malaysia AFAA GROUP INDUSTRIES SDN. BHD. Full time

**Kelayakan**:
 Boleh berbahasa Melayu dan Inggeris(advantage).

 Boleh bekerja di Gambang, Pahang.

 Boleh bekerja mengikut syif jika syarikat memerlukan syif.

**Job Scope:

- **

 Memberikan consultant kepada pelanggan secara atas talian melalui call dan WhatsApp

 Bertindak sebagai pemaklum kepada wakil pengedar dan customer dengan memberitahu event syarikat, promosi produk dan kempen ganjaran yang dijalankan.

 Menerangkan tentang syarikat, produk dan promosi kepada semua pelanggan-pelanggan dan bakal pelanggan syarikat.

 Untuk mengekalkan hubungan yang kukuh dengan pelanggan, menyampaikan kepada mereka mengenai produk syarikat, harga dan promosi.

 Berpengetahuan untuk pengendalian pelanggan online dan offline dan membalas semua mesej daripada pelanggan.

 Setiap hari perlu berhubung dengan pelanggan dan kenalpasti apa yang pelanggan perlukan.

 Sentiasa beramah mesra dengan pelanggan melalui telefon atau chat.

 Kendalikan panggilan telefon daripada pelanggan dan membuat panggilan telefon kepada pelanggan untuk sebarang promosi dan keperluan setiap hari untuk membuat susulan servis kepada pelanggan.

 Memastikan kepuasan pelanggan supaya pelanggan boleh membuat repeat order dan memberikan rating yang terbaik untuk produk syarikat.

 Untuk membangunkan pangkalan saluran peniaga (CRM - Database) yang kukuh untuk jualan pada rangkaian produk sedia ada

 Menyediakan perkhidmatan jualan berkualiti tinggi dan perkhidmatan selepas jualan kepada pelanggan.

 Track order

 Customer services

 Manage order - Print Airway Bill

 Host Live Monitoring - Sales

 Manage Product Replacement - Warranty

 Manage Database Customer

 Manage Logistic/Courier

 Tracking Parcel

**Job Types**: Full-time, Internship
Contract length: 3-6 months

Pay: RM300.00 per month

**Benefits**:

- Free parking

Schedule:

- Day shift



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