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Project Manager

1 month ago

Kuala Lumpur, Malaysia AiChat Sdn Bhd Full time

As a team member of the AiChat Customer Success organization, the Project Manager (PM) is has strong business acumen, good technical knowledge and critical to driving client implementations at AiChat. As a member of a Customer Success team, the PM is responsible for consulting on platform configuration best practices, driving requirements, designing solutions and educating our clients on the implemented AiChat suite of products.

**Responsibilities**
- Gathering project needs from clients, translating them into stakeholders-ready requirements
- Leading internal and external project team kickoff
- Determine project requirements, constraints, dependencies, success criteria, budget, timeline
- Assess project feasibility against requirements, time, budget, workload
- Define and ensure project objectives are met, within agreed parameters of cost, duration and quality
- Assist in preparation of documents such as Pitch decks, Request for Proposals (RFP), Statement of Work (SOW), Functional Specification, Contact Reports, Project Timelines and Training Documentations
- Collaborate closely with cross-functional teams to achieve organisation & project objectives
- Identify potential project risks and recommend risk prevention/mitigating measures
- Support sales team in pre-sales preparation work including POC and technical demo setup
- Provide on-going service consultation support for existing key accounts and ensure customer success
- Track and report project performance based on predefined metrics
- Play a significant role in testing and checking of deliverables against project requirements, ensuring bug-free and good quality work is delivered.

**Requirements**:

- At least 4 - 5 years of experience in digital project management preferred
- Understand the full project lifecycle of a digital nature
- Experience in Agile/ Scrum project management methodology
- Have a good understanding of the digital landscape, social media and web technologies
- Understand the project life cycle of a digital nature
- Strong written, verbal communication, presentation, and negotiation skills (both English and Bahasa Indonesian)
- Competent with Microsoft Project for timeline planning and tracking
- Strong analytical, conceptualisation and problem-solving skills
- Pay attention to every little detail, and not accept mediocre work
- Embrace a culture of ownership, openness and integrity
- Experience in chatbot projects will be a plus

**Job Types**: Full-time, Permanent

**Salary**: RM5,000.00 - RM8,500.00 per month

**Benefits**:

- Additional leave
- Professional development

Schedule:

- Monday to Friday

COVID-19 considerations:
As per government guideline

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Project Management: 3 years (required)

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