Customer Service Advisor
3 weeks ago
Location: KL Sentral
Type : Permanent
Salary : Basic RM4,000 - RM5,000+ RM300 KPI + Shift allowance
**Responsibilities**:
- Ensure service delivered to customer, partner and/or riders meets contractual KPI’s
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
- Document all steps and information accurately without compromising quality of service.
- Participate in activities designed to improve customer satisfaction and business performance
- Handling multiple chat with multiple issue at the same time.
- Portray professionalism demeanour at all time to promote brand’s value
- Patient listener to manage customer/rider frustration with sense of empathy.
**Requirements**:
- Minimum 1 year working experience as **Customer Service in Telco industry**
- Fluent in Mandarin and English
- Excellent communication skills both verbal and written in local language, Mandarin, and English
- Must be able to work on rotate shift
**Job Types**: Permanent, Fresh graduate
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Are you able to read and write in Mandarin?
- Are you willing to work on rotational shift?
- When is your availability date to join?
- Did you have experience in Telco industry?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
-
Customer Service Advisor
5 days ago
Kuala Lumpur, Malaysia Radius Payment Solutions Full timeJob Advert **Customer Service Advisor**: **Location **- Radius, Sdn. Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, Malaysia **Days of Work** - **Monday - Friday Radius Payment Solutions are a highly regarded and successful Global Fleet Management Company, with offices across 5 continents. As a business, we offer...
-
Customer Service Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Radius Payment Solutions Full timeJob AdvertCustomer Service Advisor:Location - Radius, Sdn. Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, MalaysiaDays of Work - **Monday - FridayRadius Payment Solutions are a highly regarded and successful Global Fleet Management Company, with offices across 5 continents. As a business, we offer Fuel Cards,...
-
Service Advisor
2 months ago
Kuala Lumpur, Malaysia AAW NEXUS SDN BHD Full time**Full job description** The Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders...
-
Service Advisor
24 hours ago
Kuala Lumpur, Malaysia AAW NEXUS SDN BHD Full time**Full job description** The Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders...
-
Bilingual Student Advisor
1 month ago
Kuala Lumpur, Malaysia Think Academy MY Full time**Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...
-
Customer Service Representative
3 weeks ago
Kuala Lumpur, Malaysia Think Academy MY Full time**Job Title**:Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for...
-
Bilingual Student Advisor
1 week ago
Kuala Lumpur, Malaysia Think Academy MY Full time**Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...
-
Customer Service Specialist
1 week ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Customer Service Advisor
2 weeks ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Customer service advisor gaming **Key Responsibilities**: Ensure service delivery meets contractual Key Performance Indicators (KPIs). Understand customer requirements, utilize...
-
Service Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AAW NEXUS SDN BHD Full timeFull job descriptionThe Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders for...
-
Customer Service Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timePosition: Native Japanese - Customer ServiceLocation: Kuala Lumpur, Malaysia.Salary: RM9000 + KPI RM 300 + Night Shift allowance RM 300Language: Native Japanese +EnglishProject: AirlineWork hour: - 6pmQuantifications: National Diploma or Degree with at least 1 years Customer Service experienceTarget Onboarding date: 8th June 2024.Responsibilities:The...
-
Kuala Lumpur, Malaysia Think Academy MY Full time**Job Title**:Customer Service Representative(Bilingual Advisor) **Location**:Remote (Work from home in Malaysia) **Category**: Full time position, 40 hours per week **Pay:M$3000-4000 MYR** **Company Overview** TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it...
-
Advisor I
1 week ago
Kuala Lumpur, Malaysia Go-Get Data Consultancy Full timeJob title: Advisor I, Customer Service Location: KL Sentral Language: Mandarin Work schedule: Permanent Night shift, 8:00 PM to 8:00 AM, in between 9 hours of working with rotational off. **Salary**: Basic 4500 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300 Target start date: June 24, 2024 Minimum requirements: - 6 Months of CS...
-
Customer Service Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full timeRole:Any OtherTimings:Rotational Shifts (Permanent)Industry:OtherWork Mode:Work from officeFunctional Area:Any OtherKey Skills: Customer Service Customer service advisor gamingKey Responsibilities:Ensure service delivery meets contractual Key Performance Indicators (KPIs).Understand customer requirements, utilize decision-support tools, and provide...
-
Customer Service Advisor
2 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timePosition: Native Japanese - Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM9000 + KPI RM 300 + Night Shift allowance RM 300 Language: Native Japanese +English Project: Airline Work hour: 9 - 6pm Quantifications: National Diploma or Degree with at least 1 years Customer Service experience Target Onboarding date: 8th June...
-
Customer Service Advisor
24 hours ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timePosition: Native Japanese - Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM9000 + KPI RM 300 + Night Shift allowance RM 300 Language: Native Japanese +English Project: Airline Work hour: 9 - 6pm Quantifications: National Diploma or Degree with at least 1 years Customer Service experience Target Onboarding date: 8th June...
-
Customer Service Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full timeRole:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:IT-Software / Software ServicesWork Mode:HybridFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Computer Computer Games Customer Service Microsoft Office Customer oriented gaming 2 years in Customer Service experienceGaming level in Genshin Impact/Honkai Stair...
-
Customer Service Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full timeRole PurposeEnsure a positive customer journey by providing relationship management support as a named advisor across the whole client lifecycle, from planning through to invoice.Responsibilities: Prioritise, plan and ensure completion of all customer activity from planning through to invoice, in line with or ahead of agreed business SLAs (ensuring that...
-
Customer Advisor
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full timeAdvisor I, Chat SupportThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities Ensure...
-
Customer Service Advisor
5 days ago
Kuala Lumpur, Malaysia LRQA group Full timeJob ID:40065 Location:Kuala Lumpur : Naza Tower : Plat Position Category:Customer Service Position Type:Employee Fixed Term **Who are LRQA?** LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification,...