Customer Service Advisor
6 months ago
Location: KL Sentral
Type : Permanent
Salary : Basic RM4,000 - RM5,000+ RM300 KPI + Shift allowance
**Responsibilities**:
- Ensure service delivered to customer, partner and/or riders meets contractual KPI’s
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
- Document all steps and information accurately without compromising quality of service.
- Participate in activities designed to improve customer satisfaction and business performance
- Handling multiple chat with multiple issue at the same time.
- Portray professionalism demeanour at all time to promote brand’s value
- Patient listener to manage customer/rider frustration with sense of empathy.
**Requirements**:
- Minimum 1 year working experience as **Customer Service in Telco industry**
- Fluent in Mandarin and English
- Excellent communication skills both verbal and written in local language, Mandarin, and English
- Must be able to work on rotate shift
**Job Types**: Permanent, Fresh graduate
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Are you able to read and write in Mandarin?
- Are you willing to work on rotational shift?
- When is your availability date to join?
- Did you have experience in Telco industry?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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