Customer Service Advisor

4 weeks ago


Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

Location: KL Sentral

Type : Permanent

Salary : Basic RM4,000 - RM5,000+ RM300 KPI + Shift allowance

**Responsibilities**:

- Ensure service delivered to customer, partner and/or riders meets contractual KPI’s
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
- Document all steps and information accurately without compromising quality of service.
- Participate in activities designed to improve customer satisfaction and business performance
- Handling multiple chat with multiple issue at the same time.
- Portray professionalism demeanour at all time to promote brand’s value
- Patient listener to manage customer/rider frustration with sense of empathy.

**Requirements**:

- Minimum 1 year working experience as **Customer Service in Telco industry**
- Fluent in Mandarin and English
- Excellent communication skills both verbal and written in local language, Mandarin, and English
- Must be able to work on rotate shift

**Job Types**: Permanent, Fresh graduate

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Are you able to read and write in Mandarin?
- Are you willing to work on rotational shift?
- When is your availability date to join?
- Did you have experience in Telco industry?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...


  • Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**:Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Customer service advisor gaming **Key Responsibilities**: Ensure service delivery meets contractual Key Performance Indicators (KPIs). Understand customer requirements, utilize...

  • Service Advisor

    5 days ago


    Kuala Lumpur, Malaysia GO Mechanic Full time

    **GoMechanic is hiring for Service Advisor** **Location: Kuala Lumpur** **Experience: Even Fresher can apply** **Salary: 2500 - 3000** **Roles & Responsibilities**: - Scheduling and arranging appointments with the customers/clients (Retail & B2B) - Reception and Job Order creation - Co-ordinate between the customer & garage - Check repairs and execution...

  • Service Advisor

    7 days ago


    Kuala Selangor, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

    We are looking for a competent and friendly Service Advisor to join our automotive workshop. This Service Advisor would need to serve customers, from initial greet, to service explanation, to payment. The responsibilities include the following: -- Perform customer service duties i.e. answering the phone, scheduleing service appointment and calling customers...


  • Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Service Advisor

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Malaysia 富贵集团 Full time

    Job Description: Nirvana Pre-Planning Consultant / Advisor (ETAG)Looking to increase your income in today's challenging economic climate? Are you keen to explore opportunities in a high-growth industry? Join us as a Pre-Planning Consultant / Advisor specializing in bereavement services.What You'll Do:Identify and connect with potential customers to introduce...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Customer Support Advisor | IT Tech | Sales + Digital Mktg - Japanese Speakers (Native/JLPT)This is a full-time on-site role for a Customer Support Advisor in several industries located in WP, Kuala Lumpur. The role involves day-to-day tasks related to customer support with a focus on Japanese language proficiency.QualificationsAble to work in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    About the RoleThis is an exciting opportunity to join OCBC Bank as a Customer Financial Advisor.In this role, you will be responsible for promoting and cross-selling a comprehensive range of financial products and services to our customers.Key responsibilities include:To provide financial advisory and promote a wide range of financial products and...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets in SEA and Greater China. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    Role OverviewWe are seeking a Personal Loan and Credit Card Specialist to join our team. As a Personal Loan and Credit Card Specialist, you will be responsible for selling and cross-selling Personal Loan & Credit Card products. You will ensure that all applications are in proper order prior to submission for approval. You will create opportunities and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

    We are looking for a skilled Financial Services Advisor to join our team at OCBC. As a key member of the sales team, you will be responsible for providing customers with personalized advice on financial products and services.Key Responsibilities:Meet with customers to discuss their financial needs and goals.Recommend suitable financial products and services...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

    **JOB DETAILS / ROLE PURPOSE** Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high-quality service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full time

    Customer Technology Advisor - Microsoft Azure (Presales)2 weeks ago Be among the first 25 applicantsProvides certified, technology-specific deep expertise in support of sales engagements.Works in tandem with the KD Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Mobile Communications Communication Skills Customer oriented Customer service advisor...


  • Kuala Lumpur, Kuala Lumpur, Malaysia H&M group Full time

    About UsH&M Group is a global leader in fashion retail. We offer a wide range of stylish and affordable clothing for men, women, and children. Our commitment to sustainability and quality sets us apart from the competition.The RoleWe are looking for a Sales Advisor who shares our passion for fashion and customer service. As a Sales Advisor, you will be the...


  • Kuala Terengganu, Malaysia RAMACO MOTOR SDN BHD Full time

    Greetings customers - Schedules service appointments - Advice customer about necessary service for routine maintenance. - Issuing Repair Order and recommend appropriate solutions - Enter itemized estimated cost on service order and explain estimated cost to customer to gain their understanding of all services provided. - Provides a complete and accurate...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Computer Computer Games Computer Software Customer Service Microsoft Office Multitasking english Korean Language COMPUTER SKILL...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Manager -Customer Service **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: ABAP Computer Computer Games Customer Service Digital Marketing Digital marketing (pull/push) Microsoft Office Vietnamese gaming...