Native Vietnamese
3 weeks ago
To deliver excellent customer service via socia media (live chat).
- Answer / responds to customer inquiries through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked and escalated to next level.
- To comply with company's SOP. Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- To provide customer's feedback to higher authority to assist in decision making and enhance company's image.
Job requirement
- Degree and above in the related field.
- At least 1 year of working experience / Fresh DEGREE graduates are encouraged to apply.
- Customer oriented and able to work under minimum supervision.
- Willing to work around KL area (reachable by LRT / KTM).
- Immediate intake available
Additional Information:
- Employment permit will be covered by the company
- Annual Leave
- Quarantine cost & flight ticket will be covered.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM4,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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