Candidate Care Specialist
2 weeks ago
**Core Responsibilities**:
Complaint Management
Continuous Improvement
- Identify and report issues causing complaints to improve processes and procedures.
- Share information and knowledge with other teams and team members to reduce the number of repeated issues.
Process and Tools
- Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers
Knowledge, Experience & Skills
- Ability to communicate clearly in spoken and written French and English.
- Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills
- An empathetic powerhouse: you feel for your fellow customers and want to solve their issue
- A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment
- Highly communicative: you can get your point across both interpersonally and asynchronously
- A minimum of 3 years working experience.
- An excellent performance record that demonstrates accountability and reliability.
- Ability to adjust to changes in workload
- Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel).
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