Cs - Workforce Management (Customer Service)

We are hiring Customer Service Assistant Manager (Mandarin Speaker) Salary Range: RM3000 - RM4500 **Key Responsibilities**: - Assist the Manager in overseeing the daily operations of the CS team and provide guidance and support for handling 2nd level issues. - Collaborate with the CS Team Lead to identify and implement process improvements aimed at...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language customer support Native speaker knowledge of airline policies - We are currently hiring for** Customer Service Representative...

**Position Summary**: To manage and handle administrative task related to Customer Service (CS) department - covering processing of insurance of customer contacting the CS Team. **Main Responsibility**: - To accurately process and send documents regarding customer within agreed Service Level - Turn Around Times - Highlight & escalate to TL/ Manager any...

**Role**:Manager -Customer Service **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: ecommerce platform Risk Operation- Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global - Payment...

**Job responsibilities**: - To manage a team of Resource Planning Analysts, Real-Time Analysts, Schedulers, Forecasters, and Business Performance Analysts, accurately prepare forecasts and budgets for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy. - To constantly monitor and...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Create The Circular Economy With Us** **Y** **our typical day may include**: - To conduct new hire and refresher training for CS Team members to ensure agents are able to deliver exceptional customer experiences that aligns with Reebelo’s service standards - Developing targeted training programs for underperforming agents - Provide coaching and...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

5+ years SAP implementation/support experience - 5+ years client-facing consultancy experience - Proficient SAP analytical and trouble-shooting skills - Strong verbal and written communication skills - Required strong configuration and support experience with SAP CS/PM module. - Strong business area knowledge in CS, especially knowledge of service...

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

**Role: Assistant Manager/Customer Services** **Project Background**: Online Trading **Work Location**: Kuala Lumpur **Salary details**:Basic salary: RM10,000 - 20,000/ per month **Role and Responsibilities**: - Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service for Customer Support...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai customer support knowledge of airline policies - We are currently hiring for** Customer Service Representative (Thai) for **Airlines...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

We are hiring for Quality Assurance (Mandarin Speaker) - Fully Work From Home **Key Responsibilities**: - Conduct regular evaluations of CS representatives to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional service. - Provide constructive feedback to agents to enhance their skills and performance. -...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

**Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: CSR - Native Korean + English (Currently based in Korea) Customer Support KL Sentral 24*7 Min Requirement: "Fresh Grads “Bachelor Degree with no...

**Role Purpose**: Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Play a key role in the validation and continual enhancement of current reporting...

At least 8 years of experience in the workforce management field, with at least 2 years in a managerial role. Minimum of 2 years of experience in the outsourcing industry. - Excellent understanding of WFM fundamentals with proven experience in the design, development, and implementation of strategic workforce planning in a diverse/matrixed organizational...