Business Intelligence Analyst

9 hours ago

Kuala Lumpur, Malaysia ServiceSource Full time

At Concentrix, we strive to find and grow exceptional people like you. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work where you can Reimagine the boundaries of your career.

Reimagine your next career and growth opportunity within Concentrix

Concentrix continues to support our staff and their career development goals by hiring through our internal recruiting program. With endless opportunities, your career with Concentrix is all about your talents, skills, and abilities.

The Business Intelligence Analyst will lead business decisions for customers and/or stakeholders by developing and providing thorough data analysis and by creating reports of patterns, insights and trends. This role will independently mine data from a variety of data sources in order to design impactful recommendations to internal and/or external stakeholders. These insights will help solve moderately complex business problems, implement best practices and optimize business performance. The Business Intelligence Analyst will create specifications for reports and analysis based on in-depth assessment and understanding of business needs and data available. The role will ensure processes are followed and any fall out are addressed properly by using high level of independent judgement and decision making. The Analyst will receive mentorship on highly complex issues from more senior staff and/or management as needed. The position requires an expanded knowledge of analysis solutions/tools and domain languages. May need to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.

Job Purpose

The Business Intelligence Analyst will lead business decisions for customers and/or stakeholders by developing and providing thorough data analysis and by creating reports of patterns, insights and trends. This role will independently mine data from a variety of data sources in order to design impactful recommendations to internal and/or external stakeholders. These insights will help solve moderately complex business problems, implement best practices and optimize business performance. The Business Intelligence Analyst will create specifications for reports and analysis based on in-depth assessment and understanding of business needs and data available. The role will ensure processes are followed and any fall out are addressed properly by using high level of independent judgement and decision making. The Analyst will receive mentorship on highly complex issues from more senior staff and/or management as needed. The position requires an expanded knowledge of analysis solutions/tools and domain languages. May need to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.

Essential Functions -

**Responsibilities**:
Leverages analytical skills and independent judgement to interpret moderately complex goals, trends, risks and areas for improvement by collecting, analyzing and reporting on key metrics and conclusions. May maintain integrity of reports and/or dashboards to allow business to accurately and efficiently operate

Uses expanded analytic solutions and knowledge to support customer teams and improve efficiencies. Works on projects/matters of moderate complexity in an independent contributor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and/or data

Works cross-functionally and builds internal and/or external relationships to ensure high quality data is available for analysis and better business understanding

Develops and delivers data driven insights and recommendations to internal and/or external stakeholders

Engages day-to-day with stakeholders for planning, forecasting, and gaining a solid understanding of business questions for appropriate documentation and analysis

Works well independently and will seek counsel and guidance on more complex projects/matters, as needed. Work is generally reliable on routine tasks and assignments

**Qualifications**:
Required Qualifications

Proficient knowledge of expanded analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)

Proficient knowledge of domain languages (such as SQL Query, HIVE QL, etc.)

Application of moderately complex statistical methods (such as deviations, quartiles, etc.)

2 - 5 years of related experience to reflect skills and talent necessary for this role preferred

May require practical sales motion knowledge

May require practical industry & demographic understanding in one of the following: (hardware, software, SaaS, healthcare or industrial)

May require strong proficienc

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