![Mandarin Oriental Hotel Group](https://media.trabajo.org/img/noimg.jpg)
Guest Services Supervisor
2 months ago
**Position**: GUEST SERVICES SUPERVISOR (Full time #538665)
**Property / Office**: Mandarin Oriental, Kuala Lumpur
**Location**: Kuala Lumpur, Malaysia
**Summary**
The Guest Services Supervisor is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective colleagues.
**The Role of the Guest Services Supervisor**
**Responsibilities**:
- This position is responsible to supervise the activities manages at the hotel front desk, including check-in/ check-out, guest requests and support and promotion of in-house activities. As a Guest Service Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Guest Service Supervisor is responsible for supervising the activities that create the first impressions of our Guests.
- Ensure effective implementation of the IMS policy and procedures
- Ensure continuous training and awareness of the IMS system
- Ensure OTPs are monitored and acted upon
- Ensure operational compliance to legal regulations and other requirements
- Identification of new activities that are in relation to EASI and HIRADC.
**Job Requirement**
- Minimum SPM qualifications, preferably credits in English and Bahasa Malaysia
- Graduate of Hotel School would be an added advantage
- Previous working experience in hospitality or tourism related industry, preferably in Front Office operations but not essential
- Basic knowledge of Par Springer Miller System (PSMS) and computer literate
- Willing to work shift duties
- Able to communicate well with both colleagues and guests
- Outgoing personality with a friendly approach
**Advertised**: 11 Mar 2024 Singapore Standard Time
**Applications close**: 01 May 2024 Singapore Standard Time
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