Business Analyst, Tech Ops

3 weeks ago


Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

Tech Ops is ZALORA’s Tech Center of Excellence concerned with the efficiency and effectiveness of ZALORA’s Tech team operations. Our goal is to remove process-based blockers to fast flow, generate tangible impact quickly with mínimal defects and create a compelling employee experience.

Joining our team as a Business Analyst, data will be at the heart and center of your role. You will research, identify and implement toolkits related to Engineering people & culture and critical operational processes like incident management, delivery management and technical debt management.
**Responsibilities**
- Uncover opportunities for improvement using a people-centric design approach
- Plan, execute and monitor Tech Ops projects
- Develop metrics and drive continuous improvements against them
- Conduct internal user interviews and research
- Monitor and measure outcomes
- Document existing processes
**Requirements**:

- Studying for a degree in Information Systems, Software Engineering, Computer Science, Business or Communication
- Self-organized and basic experience managing projects
- Great communication skills and collaborative mindset
- Data-informed decision-making
- Experience in Design Thinking and human-centered design approaches
**The ZALORA Story**

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large-scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.1ZsPX8Plfd



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