Ops Sup Analyst 2

1 week ago

Kuala Lumpur, Malaysia Citi Full time

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Perform day to day operation task in Standard Account Management Services (SAMS) Operations.
- To perform Manager’s Control Assessment and various assessment.
- To prepare MIS/monthly report by extract data from various source files and/or Citibank systems and databases/ data warehouses, and transform these data for use for delivery to internal clients.
- Delivery services in line with agreed service standards and turnaround time to meet customers’ expectations.
- Ensure proper control in place in all processes, compliance with guidelines, audit readiness and policies governing SAMS Operations.
- Responsible for identifying, analyzing and deploying process improvement to specifically address critical cross functional process gaps across systems, process and procedures.
- Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Can exercise independence of judgement and autonomy
- Participate in process improvement initiatives inter/intra departments by leveraging on automation projects, offloading to alternative channels, and realignment or centralization of functions within Branch Services and O&T Work closely with business users from division/department/ - Regional and external vendors and ensure the unit processes are in meeting the Regional/Local/US and policy guidelines
- Resolve business-as usual issues pertaining to customer service delivery, operational efficiency apart from tracking and monitoring the progress of ongoing business improvement initiatives (projects and enhancements and processes)
- Recommend new work processes / technological improvements for department in conjunction with identifying and resolving individual problems
- Work with the team, under mínimal supervision and ensure all deliverables and objectives are met

**Qualifications**:

- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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