Custody Ops Readiness Analyst

2 weeks ago

Kuala Lumpur, Malaysia Citi Full time

The Custody Ops Readiness Analyst is an intermediate level position responsible for processing transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and derivatives transactions in our test environments. The Analyst will work as part of a team of Custody Analysts working on various Custody Projects and Programs, including but not limited to: Business Analytics, Project Management, Risk Production, FX Risk Reduction, Process Automation, System Changes and Client Readiness.

**Responsibilities**:

- Perform independent and objective evaluations of FX operational processes.
- Redesign existing processes, assess, and establish key process controls.
- Ensure the consistency and completeness of design and implementation for the end-to-end process.
- Support all FX initiatives including follow-up, resolution and closure of open items as well as identifying and developing continuous improvement opportunities.
- Develop and maintain strong relationships across the business units to implement and standardize processes.
- Communicate effectively with process owners to facilitate the completion and tracking of initiatives.
- Interface directly with Internal stakeholders on daily basis
- Running workshops with stakeholder/Internal SMEs to understand the end-to-end process while identifying any automation blockers and the suitability of the process for automation.
- Calculate automation % and FTE benefit and build effort estimates and perform initial prioritization
- Present summary of findings to the OPS Management and walk them through to-be design of the automated process.
- Provide outputs for weekly due diligence updates with stakeholders.
- Understanding the risks, assumptions, and dependencies associated with the process.
- Analyze business processes and identify areas of opportunity to implement RPA
- Work closely with development team to ensure requirements are accurately mapped and suitable for development.
- Be involved in all process automation activities from the initial prioritization, development and testing through implementation and continuous improvement.
- Build, review, and own Process Definition Documentation
- Build, review, and own test plans and test cases, facilitate the gathering of test data
- Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
- Offer advanced solutions for assigned custody and FX processing areas
- Serve as a Project Analyst under a Project or Program Manager to analyze, identify and support the program through solution identification, requirements gathering, test management or test lead as needed by the program.
- Act as a Project Manager for risk reduction and operational efficiency as needed
- Work as part of Geographically diverse virtual team structure to deliver exceptional solutions for Custody Programs
- BA function to support regulatory and enhancement driven FX projects in the region
- Design and test solutions in test environments for functionality or client testing coordination and liaising with all internal stakeholders as needed
- Serve as analytical or procedural expert for securities processing deliverables/initiatives

**Qualifications**:

- 8-10 years of relevant experience including two or more years of project management experience
- Consistently demonstrates clear and concise written and verbal communication skills
- Bachelor’s Degree/University degree or equivalent experience
- Experience with Robotics Process Automation tools [e. g., Blue Prism, Big Data, and Natural Language Processing (NLP)] is a plus, but not required
- Experience in developing business requirements for projects
- Proficiency with MS Access and/or Excel and/or Power BI
- Demonstrated experience in continuous improvement initiatives, root cause analysis and project management.
- Knowledge of technology or financial software development industry.
- Excellent written and oral communication skills; well-developed analytical and interpretive skills.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Securities and Derivatives Processing
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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