Guest Services Assistant

1 week ago


Kuala Lumpur, Malaysia Impiana KLCC Hotel Full time

Perform all check-in and check-out tasks
- Manage online, walk-ins & phone reservations
- Welcome guests upon their arrival, assign rooms & know-how the process of front desk
- Provide information about our hotel, facilities and places of attraction
- Liaise with housekeeping department to ensure all rooms are clean, tidy and ready for guest
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Undertake any ad-hoc duties assigned from time to time.

**Job Requirement**:

- Required language(s): English & Bahasa Melayu. Mandarin will be added advantage
- Required Skill(s): Customer Service, Hospitality, presentable & Record Keeping
- Salary package will commensurate with qualification and experience
- Fresh graduates are encouraged to apply

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- On call
- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Expected Start Date: 05/01/2024



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