Gis Support Analyst

3 weeks ago


Subang Jaya, Malaysia Confluence Contour Sdn Bhd Full time

Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using their tools and other related technologies.
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
- Maintain comprehensive case documentation in customer relationship management (CRM) system.
- Identify issues and log defects for software improvements.
- Work in other technical areas of software support as customer and business needs require.

**; Requirements**:
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skill.
- Willingness to understand a broad range of software and how this software works together to form the ArcGIS platform.
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies.
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems.
- Ability to patiently communicate technical information clearly and concisely.
- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment.
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.
- Strong prioritization skills including managing time and work load efficiently.
- Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master’s preferred)


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